Collection Executive - PV Collections

Mahindra Finance; Junagadh; On-site; INR 350,000 - 520,000; Full time

Job summary

Mahindra Finance is seeking a collections specialist to manage delinquent accounts and recover outstanding loans. You will negotiate payment plans, conduct field visits, and resolve customer queries related to disbursements and interest calculations.

Building strong customer relationships is essential to reduce defaults and improve satisfaction. The role requires experience in vehicle loan collections, proficiency with data management tools, and timely reporting to stakeholders.

Qualifications

• 2-4 years of experience in collections (debt collection) or similar roles.
• Knowledge of vehicle loan collection processes and regulations.
• Excellent customer handling skills with ability to negotiate effectively.
• Proficiency in using technology for efficient data management and reporting.

Responsibilities

• Manage collections from delinquent customers through effective communication, negotiation, and debt recovery strategies.
• Conduct field collections by visiting customers' premises to collect overdue payments.
• Handle customer queries and resolve issues related to loan disbursements, interest calculations, and other financial aspects.
• Develop strong relationships with customers to maintain a high level of satisfaction and reduce defaults.
• Ensure timely reporting on collection status updates to stakeholders.

Skills

Negotiation

Customer handling

Communication

Tools

Data reporting tools

Job description

Roles and Responsibilities

• Manage collections from delinquent customers through effective communication, negotiation, and debt recovery strategies.
• Conduct field collections by visiting customers' premises to collect overdue payments.
• Handle customer queries and resolve issues related to loan disbursements, interest calculations, and other financial aspects.
• Develop strong relationships with customers to maintain a high level of satisfaction and reduce defaults.
• Ensure timely reporting on collection status updates to stakeholders.

Desired Candidate Profile

• 2-4 years of experience in collections (debt collection) or similar roles.
• Strong knowledge of vehicle loan collection processes and regulations.
• Excellent customer handling skills with ability to negotiate effectively.
• Proficiency in using technology for efficient data management and reporting.