Collection Officer

Keka Inc.; Hyderabad, Madurai District, Coimbatore District; On-site; INR 400,000 - 650,000; Full time

Job summary

Keka Inc. is seeking a field collections professional to recover overdue payments in the designated region. You will conduct field visits, negotiate repayment plans, and educate customers on schedules and settlements.

You will travel extensively, track non-responsive accounts, and coordinate with repo agents and legal teams for extreme cases, while maintaining accurate daily logs.

Qualifications

• 2+ years in field collections, loan recovery or credit management.
• Strong negotiation and persuasion skills for difficult customers.
• Willingness to travel extensively within the region.
• Fluency in local language with Hindi/English preferred.
• Must have a valid driving license and own vehicle for field visits.

Responsibilities

• Conduct field visits to recover overdue payments and negotiate arrangements.
• Follow up with defaulting customers and offer repayment plans.
• Educate customers on payment schedules and settlement options.
• Identify disputes to improve repayment rates and resolve issues.
• Promote digital payment methods to customers.
• Track absconding or unresponsive customers using field intelligence.
• Coordinate with repo agents and legal teams for vehicle seizure when needed.
• Maintain daily collection reports, payment records, and field visit logs.

Skills

Negotiation

Persuasion

Travel willingness

Fluency in local language

Hindi

English

Driving license

Own vehicle

Job description

• Conduct field visits to customers with overdue payments to ensure timely recovery.
• Follow up with defaulting customers and negotiate repayment plans or settlements.
• Educate customers about payment schedules, overdue charges, and settlement options.
• Identify and resolve customer disputes to improve repayment rates.
• Encourage customers to use digital payment methods for ease of transaction.
• Track and locate absconding or unresponsive customers using field intelligence.
• Coordinate with repo agents and legal teams for vehicle seizure in extreme cases.
• Maintain and update daily collection reports, payment records, and field visit logs.

Key Requirements:

• Experience: 2+ years in field collections, loan recovery, or credit management, preferably in 3-Wheeler EV vehicle finance.
• Strong negotiation and persuasion skills to handle difficult customers.
• Willingness to travel extensively within the assigned region.
• Fluency in local language along with Hindi/English is preferred.
• Must have a valid driving license and own vehicle for field visits.