Area Collection Manager- Bad Debts Collection

Mahindra Finance; Palanpur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Mahindra Finance in India seeks a seasoned Collections Specialist to drive recovery of overdue accounts across the assigned territory. You will develop strategies, supervise collection officers, and coordinate with partners to maximize recoveries while maintaining fair practices.

You will review delinquent portfolios, negotiate settlements, and prepare MIS reports on performance, write-offs, and case status.

Responsibilities

• Drive recovery of overdue and bad debt accounts within the assigned area.
• Develop and execute collection strategies to maximize recoveries and minimize losses.
• Monitor collection efficiency, bucket-wise recovery performance, and portfolio health.
• Manage and guide Collection Officers, Recovery Executives, and agency partners.
• Conduct regular reviews of delinquent accounts and initiate appropriate recovery actions.
• Coordinate with Legal, Operations, and Business teams for resolution of critical cases.
• Engage with customers and negotiate settlements, restructuring, or repayment plans where applicable.
• Oversee repossession, auction, and skip-tracing activities in line with company policies.
• Ensure compliance with regulatory guidelines, company policies, and fair collection practices.
• Monitor agency performance and productivity through periodic reviews and audits.
• Analyze collection trends, identify risk areas, and recommend corrective actions.
• Prepare and present MIS reports on recovery performance, write-offs, legal cases, and collection efficiency.
• Handle escalated and sensitive collection cases within the territory.

Job description

• Drive recovery of overdue and bad debt accounts within the assigned area.
• Develop and execute collection strategies to maximize recoveries and minimize losses.
• Monitor collection efficiency, bucket-wise recovery performance, and portfolio health.
• Manage and guide Collection Officers, Recovery Executives, and agency partners.
• Conduct regular reviews of delinquent accounts and initiate appropriate recovery actions.
• Coordinate with Legal, Operations, and Business teams for resolution of critical cases.
• Engage with customers and negotiate settlements, restructuring, or repayment plans where applicable.
• Oversee repossession, auction, and skip-tracing activities in line with company policies.
• Ensure compliance with regulatory guidelines, company policies, and fair collection practices.
• Monitor agency performance and productivity through periodic reviews and audits.
• Analyze collection trends, identify risk areas, and recommend corrective actions.
• Prepare and present MIS reports on recovery performance, write-offs, legal cases, and collection efficiency.
• Handle escalated and sensitive collection cases within the territory.