1st Party Collection Executive

Vrinda International; Thane; On-site; INR 300,000 - 450,000; Full time

Job summary

Vrinda International is seeking a dedicated 1st Party Collection Executive to join our Customer Service team. You will manage payment recovery, coordinate with clients, and ensure timely settlement of outstanding accounts while maintaining professional relationships.

The role emphasizes negotiation skills, problem solving, data management, and clear verbal communication, with emphasis on empathy balanced by firm collection strategies.

Qualifications

• Minimum of one year of professional work experience in a relevant field.
• Proven ability to negotiate effectively to meet financial obligations.
• Strong problem-solving and active listening abilities.
• Proficiency in basic computer applications and data management.
• Excellent verbal communication for sensitive financial discussions.
• Experience in managing customer interactions and follow-up procedures.
• Ability to coordinate payment collection activities in a structured environment.

Responsibilities

• Execute negotiation techniques to secure timely payments from clients.
• Analyze account discrepancies and address client concerns.
• Utilize basic computer skills to manage databases and generate reports.
• Communicate clearly during client interactions to de-escalate tension.
• Coordinate customer interactions and follow-up schedules for debtors.
• Manage end-to-end payment collection processes from contact to settlement.

Skills

Negotiation

Problem-solving

Basic computer skills

Verbal communication

Customer interaction

Follow-up

Payment collection coordination

Tools

Data management tools

Job description

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Job Description

1st Party Collection Executive

Summary

We are seeking a dedicated and results-oriented 1st Party Collection Executive to join our Customer Service team. In this pivotal role, you will serve as the primary point of contact for managing payment recovery processes, ensuring the timely resolution of outstanding accounts while maintaining positive client relationships. The position demands a professional who can effectively balance firm collection strategies with empathetic communication, directly contributing to the organization's financial health and operational stability.

Responsibilities

• Execute strategic negotiation and persuasion techniques to secure timely payments from clients.
  
• Analyze account discrepancies and utilize problem-solving skills alongside active listening to address client concerns.
  
• Leverage basic computer proficiency to manage databases, update records, and generate collection reports accurately.
  
• Deliver clear and professional verbal communication during all client interactions to de-escalate tension and facilitate agreements.
  
• Coordinate comprehensive customer interaction and follow-up schedules to ensure consistent engagement with debtors.
  
• Manage the end-to-end payment collection coordination process, from initial contact to final settlement verification.
  

Requirements

Requirements:

• Minimum of one year of professional work experience in a relevant field.
  
• Proven ability to negotiate effectively and persuade stakeholders to meet financial obligations.
  
• Strong aptitude for problem-solving combined with active listening capabilities.
  
• Proficiency in basic computer applications and data management tools.
  
• Exceptional verbal communication skills capable of handling sensitive financial discussions.
  
• Demonstrated experience in managing customer interactions and executing systematic follow-up procedures.
  
• Competence in coordinating payment collection activities within a structured environment.