Collection Executive

Digitide; Delhi; On-site; INR 180,000 - 320,000; Full time

Job summary

Digitide Solutions Limited seeks a Collection Executive to represent the company in the CLM Domestic BFSI | Manpower - Back office department. You will manage customer collections, deliver excellent service, and maintain strong client relationships, ensuring timely and efficient collection processes.

This role requires a proactive, customer-centric approach, effective communication, and collaboration with the finance team to report collection activities.

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer service or collection role is preferred.
• Strong communication skills are essential for success.
• Ability to work independently and handle high volumes of interactions.
• Proficiency in MS Office and data management software.
• Excellent organizational skills and attention to detail.
• Proactive, customer-centric approach to problem-solving.
• Willingness to learn new collection strategies and technologies.
• Basic knowledge of finance and accounting principles is an asset.

Responsibilities

• Handle customer inquiries and provide timely responses to collection-related queries.
• Manage and track customer accounts, ensuring accurate and up-to-date records.
• Initiate and maintain regular communication with customers to discuss payment plans and collection progress.
• Negotiate and resolve payment disputes or issues, finding mutually beneficial solutions.
• Collaborate with the finance team to ensure accurate and timely reporting of collection activities.
• Implement effective collection strategies and techniques to maximize recovery rates.
• Stay updated with industry trends and best practices in collection management.
• Maintain a high level of professionalism and confidentiality when handling customer data.
• Provide regular updates and reports to the management team on collection performance.

Skills

High school diploma

Collections experience

Communication skills

Independent work

MS Office proficiency

Organizational skills

Customer-centric approach

Willingness to learn

Finance basics

Education

High school diploma or equivalent

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Collection Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI | Manpower - Back office department. Your primary focus will be on managing customer collections, providing excellent service, and maintaining a positive relationship with our clients. This role requires a proactive and customer-centric approach, ensuring timely and efficient collection processes.

Responsibilities

• Handle customer inquiries and provide timely responses to collection-related queries.
• Manage and track customer accounts, ensuring accurate and up-to-date records.
• Initiate and maintain regular communication with customers to discuss payment plans and collection progress.
• Negotiate and resolve payment disputes or issues, finding mutually beneficial solutions.
• Collaborate with the finance team to ensure accurate and timely reporting of collection activities.
• Implement effective collection strategies and techniques to maximize recovery rates.
• Stay updated with industry trends and best practices in collection management.
• Maintain a high level of professionalism and confidentiality when handling customer data.
• Provide regular updates and reports to the management team on collection performance.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or collection role is preferred.
• Strong communication skills, both verbal and written, are essential.
• Ability to work independently and manage a high volume of customer interactions.
• Proficiency in using MS Office and other relevant software for data management.
• Excellent organizational skills and attention to detail.
• A proactive and customer-centric approach to problem-solving.
• Willingness to learn and adapt to new collection strategies and technologies.
• Basic knowledge of finance and accounting principles is an asset.

Job Info

• Job Identification 270693
• Job Category Credit and Collections | BPM