Executive - Collection

Freyr Energy Pvt Ltd; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Freyr Energy Pvt Ltd in Hyderabad seeks a collections associate to contact customers about overdue payments, follow up on disputed accounts, and document all communications with accuracy. You will monitor a portfolio of accounts, prepare progress reports, and collaborate with Sales and Customer Service to resolve issues while maintaining a professional, customer‑centred approach.

Ideal candidates have 1–2 years in collections or AR, a high school diploma or degree in finance or accounting,

Qualifications

• 1–2 years of experience in collections, accounts receivable, or similar role.
• High school diploma or equivalent; associate/bachelor’s in finance, accounting, or related field is a plus.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations and manage customer relationships effectively.

Responsibilities

• Contact customers via phone, email, or mail to collect overdue payments and follow up on disputes.
• Handle customer inquiries and resolve payment disputes or account status issues.
• Monitor and manage a portfolio of accounts and provide regular status reports.
• Maintain detailed records of collection efforts and customer interactions; generate reports on aged accounts and payment trends.
• Collaborate with Sales and Customer Service to resolve payment issues and support customer relationships.

Skills

Communication

Negotiation

Accounts receivable

MS Office

Education

Finance/Accounting degree

Tools

Accounting software

Microsoft Office

Job description

Job Description

• Collection Activities: Contact customers via phone, email, or mail to collect overdue payments. Follow up on accounts that are overdue or in dispute.
• Customer Interaction: Handle customer inquiries and resolve issues related to payment disputes or account status. Maintain a professional and courteous demeanor in all interactions. Document all customer communications and agreements accurately.
• Account Management: Monitor and manage a portfolio of accounts to ensure timely collection. Review and update account information and status regularly. Prepare and submit reports on collection progress and account status management.
• Documentation and Reporting: Maintain detailed records of all collection efforts and customer interactions. Generate and review reports on aged accounts, collection activities, and payment trends.
• Collaboration: Work closely with other departments, such as Sales and Customer Service, to resolve payment issues and support customer relationships. Participate in team meetings and contribute to process improvement initiatives.

Requirements

Required Skills and Qualifications:

• High school diploma or equivalent; associate degree or bachelor’s degree in finance, accounting, or a related field is a plus.
• 1‑2 years of experience in collections, accounts receivable, or a similar role.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations and manage customer relationships effectively.
• Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Prior experience in the solar/renewable energy sector.
• Ability to work under minimal supervision and manage multiple customers/projects.