Cohort Manager

Darwinbox Digital Solutions Pvt. Ltd.; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Masters’ Union is seeking a Program Manager for PGP Rise to ensure smooth operation, excellent academic delivery, and a positive learner experience for a dedicated cohort. You will plan, coordinate, and execute term activities, events, and residencies while serving as a primary liaison for learners and internal teams.

The role requires strong organizational skills, proactive problem-solving, and excellent communication to manage logistics, calendars, and stakeholder expectations across

Qualifications

• Proven experience in program management or coordination roles.
• Ability to plan, coordinate and execute events and logistics.
• Excellent verbal and written communication with formal to semi-formal tone.
• Strong interpersonal skills to work with faculty, students and teams.
• Outstanding organization and attention to detail with strict timelines.
• Proactive approach to anticipate needs and resolve issues.

Responsibilities

• Finalize term dates and holiday lists with Academics Team.
• Schedule sessions, workshops and events throughout the term.
• Plan residencies, immersions and flagship events like Convocation.
• Coordinate master visits, teaching slots and travel logistics.
• Manage communications with learners for events and non-academic updates.
• Ensure classrooms booked in advance and IT setup for hybrid classes.
• Coordinate feedback collection and liaison with review committees.
• Collaborate with multiple internal teams to ensure integrated program delivery.
• Drive high NPS for the program.

Skills

Program management

Event coordination

Stakeholder management

Communications

Logistics planning

Academic coordination

Problem solving

Job description

Founded in 2020, Masters’ Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world’s top business schools and multidisciplinary universities over the next two decades.

Today, Masters’ Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters’ Union’s flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country’s strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the role

The Program Manager for PGP Rise plays a crucial role in ensuring the seamless operation, academic delivery, and overall positive experience for a dedicated cohort of students. This position involves comprehensive planning, coordination, and execution of various program elements, serving as a key point of contact for learners, masters, and internal teams.

Specifically, this role will involve

• Finalizing term dates and holiday lists in collaboration with the Academics Team.
• Scheduling sessions, workshops, and events throughout the term.
• Planning and coordinating residencies, immersions, and flagship events like Convocation.
• Serving as a primary point of contact and manage logistics for visiting masters and Masters-in-Residence, coordinating master availability, finalise teaching slots, and manage their calendar entries, arranging travel, accommodation, parking, and provide on-campus assistance as needed.
• Coordinating food preferences for masters. Keep the Master Relations (MR) team informed on evaluation status for honorarium processing.
• Managing communications with learners for events, residencies, and other non-academic updates.
• Distributing weekly chronicles, managing learner parking requests and coordinate with the Admin team, communicating the schedule for online proctored exam training and mock exams & setting expectations with learners regarding course guidelines and classroom etiquette (in collaboration with TAs).
• Ensuring classrooms are booked in advance for weekend programs. Coordinate IT setup for hybrid classes with the IT team and TAs, ensuring tech checks are performed.
• Managing marketing requirements for events and coordinate with the Marketing team. Also, Overseeing general operational and special requirements for the program and events.
• Working with the Academics Delivery team (TAs) and Academics team to ensure class lists are accurate, students are added to courses on the LMS, and tracking sheets are updated.
• Ensuring Zoom links are created and added to the link sheet and LMS session details.
• Supporting the transcript generation process by coordinating with the Academic Team and LMS POC. Manage master and TA assignments to courses on the LMS.
• Overseeing the smooth execution of events and sessions on the day, including facilitating check-ins, ensuring AV checks are completed, and supporting audience engagement.
• Coordinating specific logistics and requirements for events.
• Serving as the primary point of contact for collecting and managing Term End Feedback from learners. Participate in discussions regarding feedback with the Academics review committee.
• Conveying learner feedback regarding masters that might necessitate a change request.
• Working closely with multiple internal teams, including Academics, Master Relations, Training & Development, Admin, IT, Marketing, and Student Experience, to ensure integrated and effective program delivery along with utilising dedicated communication channels like WhatsApp groups for real-time coordination.
• Driving high NPS for the program

Ideal candidate will have

• Finalizing term dates and holiday lists in collaboration with the Academics Team.
• Proven experience in program management, or a similar coordination-intensive role is required.
• Demonstrated ability to plan, coordinate, and execute events and logistics effectively.
• Excellent verbal and written communication skills, with the ability to maintain a formal to semi-formal tone in communications.
• Strong interpersonal skills to build relationships and coordinate with diverse stakeholders including faculty, students, and internal teams.
• Exceptional organizational skills and attention to detail, capable of managing multiple tasks and adhering to strict timelines.
• A proactive approach to anticipating needs and resolving issues.