Cluster Trainer - Retail

Ramraj Cotton; Hyderabad, Chennai District, Bengaluru; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

PF

Bonus

Gratuity

Leave Salary

Mediclaim Insurance

Personal Accident Coverage

Uniform

Job summary

Ramraj Cotton is seeking a dynamic Cluster Trainer to drive training and capability development across its retail stores, focusing on sales performance, customer experience and store operations.

The role requires delivering training, coaching on-floor, traveling to stores, and coordinating calendars; MBA or relevant degree and 2–3 years in retail training are preferred.

Qualifications

• 2–3 years of experience in Retail Training / L&D / Sales Training.
• MBA or any relevant degree.
• Willing to travel extensively across assigned locations.

Responsibilities

• Deliver induction and onboarding programs for new hires and conduct training across stores (classroom and on-the-job).
• Coach staff on selling behaviour and customer interactions, providing on-floor feedback.
• Plan training calendars, track attendance, and prepare training reports and dashboards.
• Travel extensively across stores for training delivery and coaching, including weekends as needed.

Skills

Retail Training

L&D

Sales Training

Education

MBA or relevant degree

Job description

Job Role: Cluster Trainer - Retail

Job Summary

We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.

Job Location

Chennai, Madurai, Vellore, Bangalore, Mangalore, Hyderabad

Job Description: Responsibilities and Duties

Training Delivery

• Conduct induction and onboarding programs for new hires.
• Deliver structured classroom and on-the-job training across multiple stores.
• Facilitate training on Customer Service Excellence, Sales Techniques & Conversion Skills, Product Knowledge, Grooming & Professional Etiquette, Billing Processes & SOP Compliance, and Store Operations.

Capability Development

• Enhance frontline sales and customer engagement skills.
• Coach store staff on selling behaviour and customer interaction.
• Support Store Managers in team capability building.
• Conduct periodic refresher and upskilling programs.

Training Needs Identification

• Assess skill gaps through store visits and performance observation.
• Collaborate with Regional and Store Managers to identify development needs.
• Recommend targeted training interventions aligned with business goals.

Performance Coaching

• Provide on-floor, real-time coaching to retail employees.
• Observe customer interactions and give constructive feedback.
• Support underperforming stores with focused training initiatives.

Training Operations & Execution

• Plan and manage training calendars across the cluster.
• Maintain attendance records and training documentation.
• Track training effectiveness and employee progress.
• Ensure adherence to training compliance standards.
• Prepare and submit training reports and dashboards.

Field Engagement

• Travel extensively across assigned stores for training delivery and coaching.
• Be flexible to work on weekends based on business needs.

Required Experience, Skills, and Qualifications:

• 2 to 3 years of experience in Retail Training / L&D / Sales Training, preferably from Apparel / Textile / Fashion / Retail.
• MBA or any relevant degree.
• Willing to travel extensively across assigned locations.

Employee Benefits:

• PF
• Bonus
• Gratuity
• Leave Salary
• Group Mediclaim Insurance (Self)
• Group Personal Accident Coverage
• Uniform