Cluster Sales Manager

Nagarmal Sheonarain Private Limited; Bhojpur; Presencial; INR 1.500.000 - 2.500.000; Jornada completa

Descripción de la vacante

Nagarmal Sheonarain Private Limited is seeking a seasoned Retail Leadership professional to oversee a cluster of stores. You will lead, train, and motivate teams, drive sales, and ensure brand standards across locations.

The role requires hands-on management of operations, inventory, and customer experience, with travel between stores and availability on weekends and holidays as needed. You should bring 7+ years in retail management, including 3+ years in multi-store or regional leadership,

Formación

• Bachelor's or Master's degree in Business Administration, Retail Management, or related field.
• Minimum 7 years in retail management with at least 3 years in multi-store/regional roles.
• Experience in apparel or fashion retail is highly desirable.

Responsabilidades

• Lead, coach, and motivate the team to ensure high performance across stores.
• Develop training programs to enhance skills, product knowledge, and store operations.
• Conduct regular performance reviews and provide feedback to improve team performance.
• Foster a positive work environment that encourages teamwork and collaboration.
• Drive sales performance across all stores by setting targets and monitoring achievement.
• Analyze sales data, identify trends, and implement strategies to increase sales and profitability.
• Create action plans for underperforming stores and monitor progress.
• Ensure effective inventory management to maximize stock availability and minimize stock outs.
• Ensure consistent customer experience and adherence to brand standards across stores.
• Monitor store layouts and visual merchandising according to guidelines.
• Address customer complaints promptly to maintain satisfaction.
• Oversee day-to-day operations, ensuring smooth and compliant store functioning.
• Manage store budgets and control costs to sustain profitability.
• Implement loss prevention strategies to minimize shrinkage and theft.
• Regularly communicate with senior management on performance, staffing, and metrics.
• Prepare and present reports on sales, inventory, staff, and operations.
• Foster cross-store collaboration to share best practices.
• Support opening of new stores within the cluster and coordinate closures or relocations.
• Stay informed on retail trends and market conditions to keep stores competitive.

Conocimientos

Leadership

Communication

Problem-solving

Sales strategy

Analytical thinking

Educación

Bachelor's/Master's degree in Business Admin or Retail Management

Herramientas

Retail management software

Microsoft Office Suite

Descripción del empleo

Team Leadership and Development:

• Lead, coach, and motivate the team to ensure high performance across all stores.
• Develop training programs to enhance the skills of the store team, ensuring they are knowledgeable about products, customer service standards, and store operations.
• Conduct regular performance reviews and provide feedback to improve team performance.
• Foster a positive work environment that encourages teamwork and collaboration.

Sales and Performance Management:

• Drive sales performance across all stores in the cluster by setting clear targets and monitoring achievement.
• Analyze sales data, identify trends, and implement strategies to increase sales and profitability.
• Create action plans for underperforming stores and monitor their progress.
• Ensure effective inventory management to maximize stock availability and minimize stock outs.

Customer Experience and Brand Standards:

• Ensure that all stores provide a consistent and exceptional customer experience.
• Monitor store adherence to brand standards, visual merchandising guidelines, and store layout.
• Address customer complaints and issues promptly to maintain a high level of customer satisfaction.

Operational Efficiency:

• Oversee the day-to-day operations of all stores, ensuring they run smoothly and efficiently.
• Ensure compliance with company policies, procedures, and safety regulations.
• Manage store budgets and control costs, ensuring profitability without compromising quality or service.
• Implement loss prevention strategies to minimize shrinkage and theft.

Communication and Reporting:

• Regularly communicate with senior management to provide updates on store performance, staffing issues, and other key metrics.
• Prepare and present regular reports on sales, inventory levels, staffing, and operational issues.
• Foster open communication between stores to share best practices and improve overall performance.

New Store Openings and Closures:

• Support the opening of new stores within the cluster, ensuring proper staffing, training, and operational setup.
• Coordinate store closures or relocations, ensuring that all processes are followed smoothly.

Market Research and Competitor Analysis:

• Stay informed on the latest retail trends, competitor strategies, and market conditions.
• Implement strategies to keep the stores competitive and aligned with market demands.

Qualifications:

• Education: A Bachelors/Masters degree in Business Administration, Retail Management, or a related field is preferred.

Experience:

• Minimum of 7 years and above of experience in retail management, with at least 3 years and above in a multi-store or regional management role.
• Experience in apparel or fashion retail is highly desirable.

Skills:

• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to drive sales and profitability through strategic planning and execution.
• Strong analytical skills and proficiency in using retail management software and Microsoft Office Suite.
• Ability to handle multiple priorities and work in a fast-paced environment.

Key Attributes:

• Strong decision-making capabilities.
• Customer-focused with a passion for delivering excellent service.
• Results-driven and goal-oriented.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing retail environments.

Work Environment:

• The role requires regular travel between the stores within the cluster, as well as frequent time spent in-store to oversee operations.
• Must be willing to work weekends, evenings, and holidays as needed based on business requirements.