Cluster Manager

Future Ventures Ltd. (Cheers Hypermarket); Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Future Ventures Ltd., operating as Cheers Hypermarket, seeks a Cluster Manager for on-site leadership in Mumbai. You will oversee several stores, coach managers, and drive sales growth while ensuring compliance and strong customer focus.

The role requires effective KPI tracking, inventory oversight, and cross-functional collaboration with central teams. The ideal candidate has multi-store operations experience, proven leadership, and a background in retail or FMCG.

Qualifications

• Experience in supervising multiple stores and driving profitability.
• Proven ability to coach store managers and build high-performing teams.
• Strong grasp of KPIs, budgeting, and sales analytics.
• Experience with inventory control and merchandising in fast-paced retail.
• Excellent communication and stakeholder management across teams.
• On-site work across multiple locations in Mumbai.
• Previous Area/Cluster Manager roles in retail/FMCG preferred.
• Bachelor's degree in business-related field; postgraduate is a plus.

Responsibilities

• Oversee performance and operations of multiple stores within the assigned cluster.
• Lead and mentor store managers to ensure standards and profitability.
• Monitor KPIs, sales, margins, and customer satisfaction across locations.
• Manage inventory, merchandising execution, and promotional activities.
• Conduct regular store visits and review financial/operational reports.
• Implement process improvements and ensure policy compliance.
• Collaborate with central functions—merchandising, supply chain, HR, and finance.

Skills

Multi-store oversight

People leadership

Sales analytics

Inventory control

Communication

On-site operations

Area/Cluster management

MS Office

Education

Bachelors in Business/Retail Management

Tools

Retail management systems

POS data

Job description

Company Description

Future Ventures Ltd., operating as Cheers Hypermarket, is a fast-growing, homegrown retail chain serving communities across Zambia with a strong focus on value, convenience, and locally relevant choices. With more than 12 branches and a vision to expand to over 40 stores by 2030, the company offers a broad range of products, from groceries and fresh produce to ready-to-eat meals, bakery items, and butchery services. Cheers Hypermarket combines local brands with trusted imports to serve diverse customer segments, particularly middle- and lower-income shoppers. The organization is guided by global retail best practices, competitive pricing, innovative loyalty programs, and a strong commitment to community and customer-first service. Its growth strategy centers on investing in technology, customer experience, and sustainability while developing empowered managers and a high-performing frontline team.

Role Description

The Cluster Manager is a full-time, on-site role based in Mumbai, responsible for overseeing the performance and operations of multiple retail stores within an assigned cluster. This role involves leading and mentoring store managers, ensuring adherence to operational standards, and driving sales, profitability, and customer satisfaction across locations. The Cluster Manager will monitor key performance indicators, manage inventory and merchandising execution, and coordinate promotional activities in alignment with company strategies. Day-to-day tasks include conducting regular store visits, reviewing financial and operational reports, implementing process improvements, and ensuring compliance with safety, legal, and company policies. The role also requires close collaboration with central functions such as merchandising, supply chain, HR, and finance to support seamless operations and sustainable growth.

Qualifications

• Strong retail operations management skills, including multi-store oversight, process implementation, and performance monitoring.
• Experience in people leadership, including coaching store managers, building high-performing teams, and driving accountability.
• Proficiency in sales and business analysis, with the ability to interpret KPIs, manage budgets, and optimize profitability.
• Skills in inventory control, merchandising execution, and demand planning within a fast-paced retail environment.
• Effective communication, stakeholder management, and relationship-building capabilities across cross-functional teams.
• Ability to work on-site across multiple store locations, with strong organizational and time-management skills.
• Prior experience as an Area Manager, Cluster Manager, or equivalent role in retail, FMCG, or hypermarket formats preferred.
• Bachelor’s degree in Business, Retail Management, or a related field; a postgraduate qualification is an advantage.
• Comfort with using retail management systems, POS data, and basic MS Office tools for reporting and analysis.
• Commitment to customer-centric service, ethical conduct, and continuous improvement in operations.