Amazon NOW, Amazon Now (Fulfillment & Operations)

Amazon Inc.; Ahmedabad District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Amazon.com, Inc. seeks an Area Manager to lead operations across Quick Commerce Hubs (Dry Grocery and Perishable). The role drives safety, quality, customer experience and productivity, while managing budgets, 3PL partners, and a team of Area Managers and Team Leads.

Based in Chennai outskirts with a 5-day schedule and variable off-days due to 7-day operations. Responsibilities include staffing planning, process improvements, and collaboration with cross-functional teams to meet business targets

Qualifications

• 2+ years of employee and performance management experience.
• Experience leading and developing teams including 3PL partners and Team Leads.
• Willingness to work flexible shifts as required by a 7-day operation.

Responsibilities

• Lead end-to-end hub operations for Quick Commerce Hubs (Dry Grocery and Perishable).
• Coach and mentor Area Managers and Team Leads to meet safety, quality, customer experience and productivity targets.
• Collaborate with HR, Finance, Facilities, Security and IT to secure resources and drive improvements.

Skills

People leadership

Performance management

Education

Bachelor's degree or equivalent

Job description

Amazon.com, Inc. is a U.S. based multinational e-commerce company headquartered in Seattle, Washington. Founded by Jeff Bezos in 1994 and launched online in 1995, Amazon began as an online bookstore and rapidly expanded into a broad range of product categories, including digital media, electronics, apparel, furniture, grocery and everyday essentials. At Amazon, our mission is to be the most customer-centric company on Earth. Achieving this requires exceptionally talented, driven and customer-obsessed leaders. As one of the world’s most recognizable brands, Amazon distributes millions of products annually to customers who rely on speed, quality, and reliability. Amazon is seeking an Area Manager to lead operations across Quick Commerce Hubs (Dry Grocery and Perishable). The Area Manager will consistently focus on four core pillars of safety, quality, customer experience and productivity. This role owns end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management and operational performance. The Area Manager ensures 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities include leading and developing a team of third-party Area Managers and Team Leads, coaching and mentoring leaders to achieve performance objectives, fostering positive employee relations and building leadership bench strength within the hub. The Area Manager plans staffing and work schedules, leads quality and process improvement initiatives, and drives change programs to ensure the hub meets business targets. The role sets clear expectations for 3PL partners, tracks performance, provides feedback, and holds partners accountable for results. This position also ensures best practices are proactively identified and shared across departments, shifts, and the broader network. The Area Manager works closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership, to secure resources, deliver projects, and support broader operational initiatives. The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas. This role will be based in Chennai outskirts only. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. As a frontline leader, to understand the ground reality, you will be expected to work with and help associates, which may occasionally include safely lifting heavier items and shipments with required support.

Basic Qualifications

• - 2+ years of employee and performance management experience
• - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

• - 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.