CTL-Quick Commerce Last Mile, GSF Prime Now

Amazon Inc.; Kerala; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon is seeking a Channel Team Lead for its Delivery Center in India. You will identify and onboard I.H.S stores, manage channel partners, and drive growth through data-driven account plans. Regular field visits and coaching of the team will be part of the role.

You will report to the Delivery Center Operations team, lead a multi-layer team, and collaborate with cross-functional partners to ensure excellent delivery performance and customer experience.

Qualifications

• Bachelor's degree or MBA required or equivalent experience.
• Strong leadership and people-management skills.
• Advanced Excel skills and data-driven decision-making.
• Experience in sales/telecom or e-commerce a plus.

Responsibilities

• Market map and identify potential retail stores for onboarding (IHS stores).
• Manage and grow channel partners and execute account plans.
• Conduct field visits to stores regularly (daily/weekly/monthly).
• Train and coach on Amazon processes, SOPs and operating model.
• Collaborate with operations to launch new products and improve delivery excellence.
• Publish routine reports on store performance and network health.

Skills

Leadership

Customer focus

Communication

Ownership

Decision making

Analytical thinking

Education

Bachelor's degree / MBA

Tools

Excel (Advanced)

VBA

Job description

At Amazon, we're working to be the most customer- centric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.

Title: Channel Team Lead

Essential Functions

• Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and on boarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliveries.

Essential Skills

Strong leadership capabilities and people management skills

Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making

Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.

Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.

High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background
• Advanced Excel and Communication skills
• Operations/People Handling skills

Basic Qualifications

• Bachelor's degree or above, or MBA
• Bachelor's degree, or 2+ years of solving problems with technology in the Telecommunications industry experience
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Bachelor's degree or equivalent, or 2+ years of operations and people management experience

Preferred Qualifications

• Experience in e-commerce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.