Cluster General Manager

OYO; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Confidential in Gurgaon seeks a Cluster General Manager to lead a 56-property portfolio, owning end-to-end performance from profitability to guest satisfaction.

You will drive pricing, occupancy, and RevPAR, supervise maintenance and standardization, and enforce governance with weekly reviews and dashboards. Strong leadership across GMs is essential for rapid growth and operational excellence.

Responsibilities

• Own full cluster P&L across 56 properties.
• Ensure consistent GOP, EBITDA, and cash-flow targets.
• Drive profitability across all revenue and cost lines not rooms revenue alone.
• Approve and enforce pricing strategy, yield plans, and demand forecasting.
• Align every property to ADR optimization, occupancy targets, and RevPAR growth.
• Review daily / weekly pickup, channel mix, and compression opportunities.
• Push corrective action the moment revenue underperformance is identified.
• Ensure consistent guest-experience standards across all properties.
• Monitor review scores (Google, OTA, internal surveys), complaint-resolution time, and repeat-guest ratio.
• Use GSR insights to surface experience gaps and recurring issues; enforce service-recovery standards.
• Ensure preventive-maintenance adherence across all properties.
• Track room downtime, maintenance-ticket closure time, and capex execution vs. budget.
• Reduce disruptions that erode room availability and revenue; standardize asset upkeep and lifecycle planning.
• Strict control over payroll % (primary focus), utilities (water, electricity, gas), OTA commissions, and consumables / operating supplies.
• Identify and eliminate wastage, leakages, and overstaffing.
• Approve manpower planning on a justification-based hiring basis only.
• Lead all property GMs on a weekly performance-review cadence; set clear KPIs per property and per department head.
• Enforce accountability through daily dashboards, weekly review calls, and monthly P&L reviews.
• Drive a performance culture across the cluster.
• Enforce uniform SOPs for check-in / out, housekeeping, maintenance response, and billing / audit.
• Reduce dependency on individual property practices.
• Identify underperforming properties and implement turnaround plans.
• Drive ancillary revenue — early check-in / late check-out, laundry, upgrades, and corporate tie‑ups.
• Support new openings, transitions, and property stabilization.
• Ensure accurate MIS reporting across the cluster.
• Monitor daily revenue dashboards, weekly cost sheets, and monthly P&L statements.
• Ensure audit compliance and documentation discipline

Job description

Role & responsibilities

Role- Cluster General Manager- Germany

1. FULL P&L OWNERSHIP PRIMARY ACCOUNTABILITY

• Own full cluster P&L across 56 properties.


• Ensure consistent delivery of GOP, EBITDA, and cash-flow targets.


• Drive profitability across all revenue and cost lines not rooms revenue alone.

2. REVENUE OPTIMIZATION WITH REVENUE MANAGERS

• Approve and enforce pricing strategy, yield plans, and demand forecasting.


• Align every property to ADR optimization, occupancy targets, and RevPAR growth.


• Review daily / weekly pickup, channel mix, and compression opportunities.


• Push corrective action the moment revenue underperformance is identified.

3. GUEST EXPERIENCE & REPUTATION — WITH GSRS

• Ensure consistent guest-experience standards across all properties.


• Monitor review scores (Google, OTA, internal surveys), complaint-resolution time, and repeat-guest ratio.


• Use GSR insights to surface experience gaps and recurring issues; enforce service-recovery standards.

4. OPERATIONAL EFFICIENCY & PPM CONTROL — WITH PPM TEAM

• Ensure preventive-maintenance adherence across all properties.


• Track room downtime, maintenance-ticket closure time, and capex execution vs. budget.


• Reduce disruptions that erode room availability and revenue; standardize asset upkeep and lifecycle planning.

5. COST & EXPENSE CONTROL

• Strict control over payroll % (primary focus), utilities (water, electricity, gas), OTA commissions, and

consumables / operating supplies.

• Identify and eliminate wastage, leakages, and overstaffing.


• Approve manpower planning on a justification-based hiring basis only.

6. CLUSTER LEADERSHIP & ACCOUNTABILITY SYSTEM

• Lead all property GMs on a weekly performance-review cadence; set clear KPIs per property and per

department head.

Cluster General Manager | Confidential

• Enforce accountability through daily dashboards, weekly review calls, and monthly P&L reviews.


• Drive a performance culture across the cluster.

7. STANDARDIZATION ACROSS PROPERTIES

• Enforce uniform SOPs for check-in / out, housekeeping, maintenance response, and billing / audit.


• Reduce dependency on individual property practices.

8. BUSINESS GROWTH & ASSET UTILIZATION

• Identify underperforming properties and implement turnaround plans.


• Drive ancillary revenue — early check-in / late check-out, laundry, upgrades, and corporate tie‑ups.


• Support new openings, transitions, and property stabilization.

9. REPORTING & GOVERNANCE

• Ensure accurate MIS reporting across the cluster.


• Monitor daily revenue dashboards, weekly cost sheets, and monthly P&L statements.


• Ensure audit compliance and documentation discipline

Base Location- Gurgaon

Note-

Candidates with strong P&L management experience and a proven track record of managing large-scale operational portfolios are encouraged to apply.