Cluster Manager

goSTOPS; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

goSTOPS seeks a dynamic Cluster Manager to oversee multiple properties, driving performance, ensuring operational excellence and delivering exceptional guest experiences across Himachal, Delhi NCR, Goa, and Mussoorie.

You will lead property teams, ensure SOP compliance, optimize revenue and occupancy, and travel across all locations in the cluster to uphold service standards.

Qualifications

• Hotel/Hostel/Coliving background with 24/7/365 operations experience.
• Experience managing multiple properties preferred.
• IHM background preferred.
• Open to travelling across all locations in the assigned cluster.
• Strong leadership, business, and people-management skills.

Responsibilities

• Manage multi-property operations and SOP compliance.
• Drive revenue, occupancy, profitability, and cost control.
• Lead Branch Managers and property-level teams.
• Improve guest satisfaction and operational standards.

Skills

Multi-property governance

Leadership & people management

Revenue growth

Operational excellence

Job description

We are looking for a dynamic Cluster Manager to oversee multiple properties, drive business performance, ensure operational excellence, and deliver exceptional guest experiences.

Locations: Himachal | Delhi NCR | Goa | Mussoorie

Key Responsibilities:

• Manage multi-property operations and SOP compliance
• Drive revenue, occupancy, profitability, and cost control
• Lead Branch Managers and property-level teams
• Improve guest satisfaction and operational standards

What Were Looking For:

• Hotel/Hostel/Coliving background with 24/7/365 operations experience
• Experience managing multiple properties preferred
• IHM background preferred
• Open to travelling across all locations in the assigned cluster
• Strong leadership, business, and people-management skills