Cluster Manager

Tally Solutions; New Delhi, Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Tally Solutions is seeking a Cluster Manager in New Delhi to enhance customer engagement and manage partner relationships. The role involves overseeing distribution operations, coaching teams, and ensuring optimal business growth. You will be working closely with partners, executing strategic activities, and improving visibility in the retail market.

Ideal candidates should possess strong interpersonal skills, excellent knowledge of local geography, and proficiency in planning business events. This is a critical position requiring effective travel and regular engagement with partners across the region.

Qualifications

• Excellent interpersonal skills for team administration.
• Exceptional understanding of distribution and partner management.
• Good knowledge of local geography for outreach.
• Efficient in route and beat planning.
• Proficient in event planning for business growth.
• Strong customer management abilities.
• Effective selling and negotiation skills.
• Ability to mentor the team for productivity.
• Strong execution of initiatives for branch.
• Proficient in Excel and PowerPoint.

Responsibilities

• Manage distribution for geography across Partner Business Groups.
• Conduct business planning across the partner network.
• Mentor the TDP team for optimized productivity.
• Conduct structured business reviews with TDP members.
• Plan and execute activities to showcase Tally features.
• Travel to partner locations frequently.
• Ensure excellent customer experience.
• Expand business territory and penetration.
• Increase visibility in the retail segment.
• Maintain efficient TDP operations.

Skills

Interpersonal skills

Distribution management

Local geography knowledge

Event planning

Customer management

Selling and negotiation skills

Team coaching and mentoring

Execution of business processes

Excel proficiency

PowerPoint proficiency

Job description

India Sales

India Sales | India | 8+ years

India Sales function within Tally focuses on driving high quality customer engagement at scale. We are enthusiastic and growth focused team who support in building great brand experiences for customers and partners. Our sales experts work closely with the Partner ecosystem to ensure consistent delivery of delightful customer experiences and collaborative associations across geography. We are obsessed with the voice of our customers to fuel product innovation and profitable growth of our partners. You will get to coordinate with our partners by meeting new people and building a lasting relationship with the best tech sales team in the country.

What You Will Own

As a Cluster Manager (CM), one should have a thorough knowledge of the respective geography and needs to work closely with the distribution team and Non-Certified Partners to reach out across the geography. Managing distribution for the geography for all Partner Business Groups with the Tally Distribution Partner branch and its team is one of the core areas of responsibility who will also be the PL ownership of the TDP operations for the branch in the respective territory.

Where Your Expertise Meets Our Future

• Excellent interpersonal skills and very good in team administration.
• Exceptional understanding of distribution, partner, and branch management.
• Good knowledge of local geography.
• Efficient in route planning/ beat planning to get optimum reach.
• Exceptionally good in planning events and activities to ensure business growth.
• Efficient customer management.
• Good selling and negotiations skills.
• Ability to coach and mentor the team.
• Excellent execution of initiatives and business processes for branch.
• Good knowledge in Excel and PowerPoint.

The Scope of Your Influence

• Business planning across a Partners Business Group network for assigned territory.
• Groom and coach, the partner network for overall development.
• Mentor and groom TDP team for achieving optimized productivity, growth, and smooth network management.
• Regular structured business reviews must be anchored with the TDP team members to examine the progress and do the necessary corrections wherever required to achieve the set plans.
• Have a clear understanding of the key focus areas of TSPL to create and plan and execute such planned activities and events which will help the non-CPs reach out to their set of customers and prospects to showcase our product features and its relevance to establish how Tally can help a customer do its business most effectively.
• Travelling across the respective geography markets and visiting partners for 10-12 days a month will be a part of the regular routine for a Cluster Manager.
• Ensure great customer experience via different sales programs.
• Improve business expansion/ territory spread and district penetration.
• Improve visibility and business share in retail segment of the partner group.
• All activities/ initiatives impacting business and customer relations management.
• Influence and maintain infrastructure, operations, and efficiency of branch operations of Tally Distribution Partners (TDP).