Cluster Manager - EBO

BIBA; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

BIBA is seeking a Cluster Manager for Bengaluru & Lucknow to lead sales initiatives, manage inventory and implement store expansion strategies. You will oversee store managers, drive cost controls, and ensure timely project completion while maintaining high customer service standards.

The role requires mid-senior level leadership in retail, with strong data interpretation, channel management, and KPI tracking. This position is full-time and location-based in India.

Qualifications

• Key Behavioral Competencies: Communication, Customer Focus, People Management & Development.
• Desirable: Initiative, Productivity Orientation & Planning, Organizing & Leadership Skills.
• Key Technical Competencies: Proficiency in MS Office, Data interpretation and analytical skills, Channel management capabilities, Understanding of key retail performance indicators, Inventory management expertise, Results orientation, Customer orientation.

Responsibilities

• Drive sales activities and implement initiatives to improve volume, productivity, and profitability.
• Ensure effective inventory management for the concept in the territory, including order management, stock consolidation, movement/transfer, optimum stock utilization, stock returns, and shrinkage control.
• Review, analyze, and resolve complex issues related to stock, sales performance, and concept trends to support informed business decisions.
• Monitor and action fast-moving and slow-moving lines; evaluate new ranges and end-of-life products and implement required interventions.
• Ensure pricing of merchandise as per the prescribed pricing matrix.
• Share monthly feedback with the Concept team on sales performance, stock position, and product insights.
• Strategize and identify opportunities for concept expansion in the territory.
• Ensure timely completion of new store projects.
• Identify suitable locations for new stores as per process requirements and quality benchmarks; assess territory dynamics including demographics, consumer behavior, and market potential.
• Ensure effective VM implementation, SOP adherence, stock transfers, petty cash approvals, and store repairs & maintenance.

Skills

Communication

Customer Focus

People Management

Development

Initiative

Productivity Orientation

Planning

Organizing

Leadership

Project Management

Sales

Channel Management

Hiring

Training

Brand Management

Product Management

Strategic Planning

Execution

Strong Leadership

Data Interpretation

Tools

MS Office

Job description

Result Areas for Cluster Manager role in Bengaluru & Lucknow

Process Responsibilities

• Drive sales activities and implement initiatives to improve volume, productivity, and profitability.
• Ensure effective inventory management for the concept in the territory, including order management, stock consolidation, movement/transfer, optimum stock utilization, stock returns, and shrinkage control.
• Review, analyze, and resolve complex issues related to stock, sales performance, and concept trends to support informed business decisions.
• Monitor and action fast-moving and slow-moving lines; evaluate new ranges and end-of-life products and implement required interventions.
• Ensure pricing of merchandise as per the prescribed pricing matrix.
• Share monthly feedback with the Concept team on sales performance, stock position, and product insights.
• Strategize and identify opportunities for concept expansion in the territory.
• Ensure timely completion of new store projects.
• Identify suitable locations for new stores as per process requirements and quality benchmarks; assess territory dynamics including demographics, consumer behavior, and market potential.
• Ensure effective VM implementation, SOP adherence, stock transfers, petty cash approvals, and store repairs & maintenance.

People Management Responsibilities

• Maintain regular engagement with staff (housing & transport teams) and plan welfare activities.
• Ensure smooth onboarding, handholding of new joiners, and completion of induction formalities in a timely manner.
• Train and guide store managers to ensure employee grievances are resolved promptly.
• Manage Store Managers, including performance evaluations, training, development, and succession planning.
• Provide direction to the team, set goals, and regularly monitor performance against targets.
• Oversee hiring, training, and evaluation of staff.
• Manage employee incentives and attendance approvals.

Financial Responsibilities

• Drive cost control measures across the territory.
• Approve petty cash expenses within defined limits.
• Lead rent negotiations and ensure optimal commercial terms.

Key Behavioral Competencies

Essential

1. Communication
2. Customer Focus
3. People Management & Development

Desirable

1. Initiative
2. Productivity Orientation & Planning
3. Organizing & Leadership Skills

Key Technical Competencies

Essential

1. Proficiency in MS Office
2. Strong data interpretation and analytical skills
3. Channel management capabilities
4. Understanding of key retail performance indicators
5. Inventory management expertise
6. Results orientation
7. Customer orientation

Desirable

1. Negotiation skills
2. Planning & organizing capability
3. Coordination & monitoring skills
4. Brand & product management understanding
5. Ability to think, plan, and execute large agendas
6. Strong leadership skills
7. Project management skills

Key Performance Indicators (KPIs)

1. Target vs. Achievement
2. Shrinkage Control
3. Mystery Shopping Scores
4. VM Scorecards
5. SPF/MPF Metrics
6. Employee Retention
7. Revenue Growth

Seniority Level

Mid-Senior level

Industry

• Retail

Employment Type

Full-time

Job Functions

• Management
• Business Development

Skills

• Management
• Project Management
• Sales
• Sales Management
• Customer Service
• Hiring
• Training
• Channel Account Management
• Succession Planning