Cluster Manager

HDB Financial Services Ltd.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A financial services company seeks a candidate to lead sales teams, ensuring the achievement of sales targets and profitability. The role involves training Branch Managers, monitoring team performance, and managing effective sales processes. Candidates should demonstrate strong leadership skills and the ability to drive strategies that enhance customer experience.

Responsibilities

• Ensure all reports are consistent in quality: accurate, complete and on time.
• Achievement of targets: penetration and cross sell.
• Lead the team to meet the business targets of revenue and profitability of the branches under cluster.
• Monitor performance of Branches in terms of key drivers: Contributed Values/ Volumes / Profitability / Expenses / Losses / Employee Retention / Employee Productivity / Customer experience.
• Manage turnaround time on credit processing.
• Minimize pre and post disbursal discrepancies.
• Driving Sales Processes.
• Ensure the flow of accurate and complete information for customer proposals.
• Ensure processes within the “steps-of-sale” are managed effectively and efficiently.
• Provide market intelligence in terms of business, product proposal.
• Demonstrate consistency and maturity in sales forecasting processes.
• Ensure all reports are consistent in quality: accurate, complete and on time.
• Achievement of targets: penetration and cross sell.
• Lead the team to meet the business targets of revenue and profitability of the branches under cluster.
• Monitor performance of Branches in terms of key drivers: Contributed Values/ Volumes / Profitability / Expenses / Losses / Employee Retention / Employee Productivity / Customer experience.
• Manage turnaround time on credit processing.
• Minimize pre and post disbursal discrepancies.

Job description

Job Role

• Interact regularly with Branch Managers, Branch Sales Managers, and Sales Staff to set targets and achieve required sales.
• Recruitment, handling, and grooming of the Branch Manager in presentation selling skills.
• Make joint calls with sales team, if required.
• Training for competence development of Branch Managers / Branch Sales Managers.
• Provide inputs to develop marketing strategies and marketing support to Sales Staff.
• Work closely with the Regional / Zonal Manager for developing sales strategies.
• Driving Sales Processes.
• Ensure the flow of accurate and complete information for customer proposals.
• Ensure processes within the “steps-of-sale” are managed effectively and efficiently.
• Provide market intelligence in terms of business, product proposal.
• Demonstrate consistency and maturity in sales forecasting processes.

Key Responsibilities

• Ensure all reports are consistent in quality: accurate, complete and on time.
• Achievement of targets: penetration and cross sell.
• Lead the team to meet the business targets of revenue and profitability of the branches under cluster.
• Monitor performance of Branches in terms of key drivers: Contributed Values/ Volumes / Profitability / Expenses / Losses / Employee Retention / Employee Productivity / Customer experience.
• Manage turnaround time on credit processing.
• Minimize pre and post disbursal discrepancies.