Club Manager

Ileseum Clubs Ltd.; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Ileseum Clubs Ltd. in Mumbai seeks an experienced Facility Manager to oversee maintenance, safety, and daily operations of the club. You will manage gym, pool, spa, studios, front desk, and staff to ensure clean, compliant, and welcoming facilities.

You will coordinate with vendors, monitor budgets, track KPIs, and lead initiatives to improve member experience, retention, and overall club performance while upholding SOPs and safety standards.

Responsibilities

• Oversee maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.)
• Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades
• Ensure all equipment is in working order and regularly serviced
• Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols
• Manage day-to-day club operations, including front desk, membership, and fitness staff
• Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency
• Track KPIs and implement strategies to achieve revenue and retention goals
• Manage inventory and procurement for club supplies and consumables
• Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff
• Schedule and supervise shifts to ensure proper staff coverage and performance
• Foster a positive team environment and provide ongoing coaching and development opportunities
• Ensure a high standard of customer service and satisfaction across all touchpoints
• Handle member complaints and concerns with professionalism and prompt resolution
• Organize events, challenges, or member engagement initiatives to promote retention and community
• Assist in preparing and managing club budgets and expenses
• Monitor revenue streams (memberships, personal training, classes) and control operational costs
• Generate and review operational reports and financial performance data

Job description

Facility Management

• Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).
• Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.
• Ensure all equipment is in working order and regularly serviced.
• Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols

Club Operations

• Manage day-to-day club operations, including front desk, membership, and fitness staff.
• Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.
• Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.
• Manage inventory and procurement for club supplies and consumables.

Staff Supervision & Development:

• Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.
• Schedule and supervise shifts to ensure proper staff

coverage and performance.

• Foster a positive team environment and provide ongoing coaching and development opportunities.

Member Engagement & Customer Service

• Ensure a high standard of customer service and satisfaction across all touchpoints.
• Handle member complaints and concerns with

professionalism and prompt resolution.

• Organize events, challenges, or member engagement

initiatives to promote retention and community.

Budgeting & Financial Oversight

• Assist in preparing and managing club budgets and
• expenses.
• Monitor revenue streams (memberships, personal training, classes) and control operational costs.
• Generate and review operational reports and financial performance data.