Walk-in | Club Manager

Witness the Fitness; Greater Noida, Delhi; Vor Ort; INR 446.000 - 1.004.000; Vollzeit

Zusammenfassung

Witness the Fitness in India seeks a Club Manager for its WTF Gyms, to oversee daily operations, sales, renewals, and member experience at the assigned gym. You will lead a team, ensure hygiene and high-energy culture aligned with the WTF brand.

The role emphasizes performance metrics, CRM hygiene, onboarding within 24 hours, trainer coaching, and VIP services for premium clients. Working hours are long, with a focus on guest satisfaction and revenue growth.

Qualifikationen

• Experience in running a fitness club or gym operations preferred.
• Strong sales mindset with ability to upsell services.
• Proven team leadership and staff management skills.

Aufgaben

• Achieve daily membership sales targets and drive PT revenue through upselling.
• Manage renewals, referrals, and CRM activity with timely follow-ups.
• Oversee onboarding, initial assessments, and trainer mapping within defined timelines.
• Maintain gym hygiene, ambiance, lighting, equipment uptime and customer experience.
• Lead rostering for front desk and trainers; conduct daily huddles and weekly coaching.
• Develop VIP experiences for influencers and premium members; monitor member engagement.
• Resolve escalations within 24 hours and ensure CRM/LMS compliance.
• Submit daily and weekly performance reports to Cluster Manager.

Jobbeschreibung

**Job Description: Club Manager WTF Gyms**

**Reporting To:** Cluster Manager

**Location:** Assigned Gym

**Working Hours:** 6:00 AM – 10:00 PM (Mon–Sat) | 12:00 PM – 9:00 PM (Sun)

**Role Summary:**

The Club Manager operates as the mini-CEO of the gym, responsible for flawless daily operations, sales excellence, renewals, hygiene, staff management, and creating a high-energy fitness culture aligned with the WTF brand.

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**1. Sales & Revenue Ownership**

• Achieve daily membership sales target of 33,000 (approx. 7 sales/day).
• Ensure personal training revenue of 3–5L/month through strong PT upselling.
• Maintain 50% All-Access Kit sales.
• Monitor CRM entries, follow-ups, and closures with 100% real-time accuracy.

**2. Renewals & Referrals**

• Maintain 90% renewal rate (50% advanced renewals).
• Track renewal pipeline from 30 days prior to expiry.
• Ensure 5 referrals per member within the first 30 days.
• Collaborate with trainers for 20+ monthly member referrals.

**3. Customer Onboarding & Engagement**

• Complete 100% onboarding within 24 hours.
• Ensure: Fitness profiling + BCA within 48 hours, 3-day PT trial, trainer mapping within 24 hrs.
• Track milestones: 15th check-in profiling review, 30th check-in BCA & renewal pitch.

**4. Hospitality, Hygiene & Facility Management**

• Ensure gym is Instagram-ready daily.
• Maintain lighting, ambience, maintenance, AC, music, and equipment uptime.
• Resolve customer complaints within 2 hours.

**5. Team Management & Training**

• Ensure proper roster for FD + trainers; zero understaffed days.
• Conduct daily hurdle meets and huddles.
• Weekly trainer coaching + daily FD sales drills.
• Execute trainer PIP for underperformance.

**6. Member Experience & VIP Culture**

• Track ratings, attendance, transformations.
• Ensure 100% session ratings captured by trainers.
• Trainers must post 3+ stories/week showcasing member engagement.
• Build VIP experience for influencers, loyal members, and premium clients.

**7. Escalation & Compliance**

• Resolve escalations within 24 hours.
• Ensure zero unassigned members, zero delayed onboardings.
• Maintain CRM + LMS compliance with daily closure logs.

**8. Reporting & Review**

• Submit daily: sales vs. target, renewal pipeline, referrals, PT upsell, trainer performance.
• Weekly review with Cluster Manager on performance and red flags.

**Performance Metrics (KPIs)**

• Daily Membership Revenue: 33,000/day
• PT Revenue: 3–5L/month
• Renewal Rate: 90%+
• Referrals: 5/member in 30 days
• Trainer Mapping: 100%
• Onboarding Completion: 100% in 24 hrs
• Session Ratings: 100%
• Instagram Stories: 3+/week/trainer
• CRM Compliance: 100%
• NPS: 9+/10