Club Manager

Yora Fitness; Chennai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Yora Fitness in Chennai, India, seeks an energetic Club Manager to oversee daily operations, lead front desk staff and trainers, and drive membership growth while maintaining high member satisfaction.

You will manage schedules, monitor facility standards, and collaborate with vendors to ensure safe, compliant operations. The role requires leadership, sales skills, and a customer-centric mindset.

Qualifications

• Bachelor's degree in Business Administration, Sports Management, or related field preferred.
• 2–3 years of experience in fitness center, hospitality, retail, or club management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sales and customer relationship management experience.
• Basic knowledge of fitness industry operations and gym equipment.
• Proficiency in MS Office and management software.

Responsibilities

• Manage day-to-day operations of the fitness center.
• Lead, motivate, and supervise front desk staff, trainers, and support personnel.
• Drive membership sales, renewals, and retention initiatives.
• Ensure high standards of customer service and member satisfaction.
• Handle member inquiries, complaints, and escalations professionally.
• Monitor club cleanliness, equipment maintenance, and safety standards.
• Prepare staff schedules and oversee attendance and productivity.
• Track revenue, expenses, and operational performance metrics.
• Implement marketing and promotional activities to increase memberships.
• Ensure compliance with company policies, health regulations, and safety procedures.
• Coordinate with vendors and service providers when required.
• Conduct staff training and performance evaluations.

Skills

Leadership

Communication

Sales & CRM

Customer service

Team management

Education

Bachelor's degree in Business Administration or Sports Management

Tools

MS Office

Management software

Job description

Role & responsibilities

We are seeking an energetic and results-driven Club Manager to oversee the daily operations of our fitness center. The Club Manager will be responsible for ensuring exceptional member experiences, driving membership growth, managing staff performance, and maintaining smooth facility operations.

Key Responsibilities

• Manage day-to-day operations of the fitness center.
• Lead, motivate, and supervise front desk staff, trainers, and support personnel.
• Drive membership sales, renewals, and retention initiatives.
• Ensure high standards of customer service and member satisfaction.
• Handle member inquiries, complaints, and escalations professionally.
• Monitor club cleanliness, equipment maintenance, and safety standards.
• Prepare staff schedules and oversee attendance and productivity.
• Track revenue, expenses, and operational performance metrics.
• Implement marketing and promotional activities to increase memberships.
• Ensure compliance with company policies, health regulations, and safety procedures.
• Coordinate with vendors and service providers when required.
• Conduct staff training and performance evaluations.

Required Qualifications

• Bachelors degree in Business Administration, Sports Management, or related field preferred.
• 2–3 years of experience in fitness center, hospitality, retail, or club management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sales and customer relationship management experience.
• Basic knowledge of fitness industry operations and gym equipment.
• Proficiency in MS Office and management software.

Preferred Skills

• Strong problem-solving and decision-making ability.
• Ability to work flexible hours, including weekends and holidays.
• Goal-oriented with strong organizational skills.
• Passion for fitness and wellness industry.

Job Type: Full-time

Work Location: In person

Benefits:

• Flexible schedule