Client Success Executive

Zoho; Dadri; Hybrid; INR 2,350,000 - 3,917,000; Full time

Job summary

Arting Digital Private Limited is seeking a Client Success Executive to handle customer queries via phone, email, and chat, and assist with product features. You will troubleshoot issues, maintain records, and coordinate with internal teams to improve client experience.

The role requires 1–3 years in customer or technical support, excellent communication, and strong problem-solving skills, with proficiency in MS Excel and PowerPoint. UAE national status is mandatory.

Qualifications

• 1–3 years of relevant experience in Customer Support / Technical Support.
• Must be a UAE National / Emirati.
• Good communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in MS Excel and PowerPoint.
• Strong customer focus and ability to work under pressure.

Responsibilities

• Handle customer queries via phone, email, and chat.
• Understand customer needs and assist with product features.
• Troubleshoot and report product issues and technical problems.
• Maintain internal records of customer issues and resolutions.
• Share customer feedback, feature requests, and workarounds with internal teams.
• Follow up with customers to ensure timely issue resolution.
• Handle complex issues through investigation, resolution, escalation, and follow-up.
• Collaborate with Product, Sales, and Marketing teams to improve customer experience.

Skills

Customer Support

Technical Support

Troubleshooting

Incident Management

Product Support

Customer Communication

Issue Resolution

MS Excel

MS PowerPoint

Cross-functional

Job description

Arting Digital Private Limited | Full time

Position title:Client Success Executive

Experience: 1-3 years

Key Skills

Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration

Key Responsibilities

Handle customer queries via phone, email, and chat.

Understand customer needs and assist with product features.

Troubleshoot and report product issues and technical problems.

Maintain internal records of customer issues and resolutions.

Share customer feedback, feature requests, and workarounds with internal teams.

Follow up with customers to ensure timely issue resolution.

Handle complex issues through investigation, resolution, escalation, and follow-up.

Collaborate with Product, Sales, and Marketing teams to improve customer experience.

Required Qualifications

1–3 years of relevant experience in Customer Support / Technical Support.

Must be a UAE National / Emirati.

Good communication and interpersonal skills.

Strong problem-solving and analytical abilities.

Proficiency in MS Excel and PowerPoint.

Strong customer focus and ability to work under pressure.