Senior Customer Success Manager

Zoho; Dadri; Hybrid; INR 1,500,000 - 2,200,000; Full time

Job summary

Arting Digital Private Limited in Noida is seeking a Senior Customer Success Manager with 7+ years SaaS experience to lead client relationships and drive retention, growth, and adoption. The role is hybrid, located in Noida, and collaborates with Sales, Product, and Engineering teams to align customer outcomes with company goals.

The ideal candidate will manage accounts, present quarterly reviews, and ensure high satisfaction while guiding customers through product usage and strategic value

Qualifications

• 7+ years of SaaS experience including team management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Advanced proficiency in MS Excel and PowerPoint.
• Basic understanding of software integrations.
• Ability to work effectively under pressure in a fast-paced startup environment.

Responsibilities

• Build strong customer relationships to drive retention, loyalty, and growth.
• Act as a trusted advisor, understanding customer goals and providing strategic guidance.
• Own customer engagement, adoption, and account strategy throughout the customer lifecycle.
• Develop and present quarterly business reviews with relevant performance scorecards.
• Monitor account health, product usage, and customer satisfaction.
• Partner with Sales to drive account growth and retention.
• Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.
• Collaborate with cross-functional teams to achieve customer and business objectives.

Skills

SaaS experience

Team leadership

Analytical thinking

Customer relationships

Executive communication

Tools

MS Excel

PowerPoint

Job description

Arting Digital Private Limited | Full time

Position title:Senior Customer Success Manager

Experience:7+ years

Location: Noida

Mode: Hybrid

Key Skills

Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication

Key Responsibilities

Build strong customer relationships to drive retention, loyalty, and growth.

Act as a trusted advisor, understanding customer goals and providing strategic guidance.

Own customer engagement, adoption, and account strategy throughout the customer lifecycle.

Develop and present quarterly business reviews with relevant performance scorecards.

Monitor account health, product usage, and customer satisfaction.

Partner with Sales to drive account growth and retention.

Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.

Collaborate with cross-functional teams to achieve customer and business objectives.

Required Qualifications

7+ years of experience in SaaS, including team management experience.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Advanced proficiency in MS Excel and PowerPoint.

Basic understanding of software integrations.

Ability to work effectively under pressure in a fast-paced startup environment.

Preferred

Experience in client handling and account management.