Client Success Executive

Artingdigital; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Arting Digital Private Limited is seeking a Client Success Executive to support customers and ensure successful adoption of our products. The role emphasizes clear communication and proactive issue handling.

You will handle queries via phone, email, and chat, and coordinate with product and sales teams to document resolutions and improve service levels.

The ideal candidate has 1–3 years in customer or technical support, strong problem-solving skills, and proficiency with MS Excel and PowerPoint.

Qualifications

• 1–3 years of relevant experience in Customer Support / Technical Support.
• Must be a UAE National / Emirati.
• Good communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in MS Excel and PowerPoint.
• Strong customer focus and ability to work under pressure.

Responsibilities

• Handle customer queries via phone, email, and chat.
• Understand customer needs and assist with product features.
• Troubleshoot and report product issues and technical problems.
• Maintain internal records of customer issues and resolutions.
• Share customer feedback, feature requests, and workarounds with internal teams.
• Follow up with customers to ensure timely issue resolution.
• Handle complex issues through investigation, resolution, escalation, and follow-up.
• Collaborate with Product, Sales, and Marketing teams to improve customer experience.

Skills

Customer Support

Technical Support

Troubleshooting

Incident Management

Problem Solving

Product Support

Customer Communication

Issue Resolution

MS Excel

MS PowerPoint

Cross-functional Collaboration

Tools

MS Excel

MS PowerPoint

Job description

Arting Digital Private Limited | Full time

Position title:Client Success Executive

Experience: 1-3 years

Key Skills

Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration

Key Responsibilities

Handle customer queries via phone, email, and chat.

Understand customer needs and assist with product features.

Troubleshoot and report product issues and technical problems.

Maintain internal records of customer issues and resolutions.

Share customer feedback, feature requests, and workarounds with internal teams.

Follow up with customers to ensure timely issue resolution.

Handle complex issues through investigation, resolution, escalation, and follow-up.

Collaborate with Product, Sales, and Marketing teams to improve customer experience.

Required Qualifications

1–3 years of relevant experience in Customer Support / Technical Support.

Must be a UAE National / Emirati.

Good communication and interpersonal skills.

Strong problem-solving and analytical abilities.

Proficiency in MS Excel and PowerPoint.

Strong customer focus and ability to work under pressure.