Senior Customer Success Manager

Arting-Digital-Private-Limited; Dadri; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

Arting Digital Private Limited in Noida is seeking a Senior Customer Success Manager to drive retention, loyalty, and growth across SaaS accounts. You will own adoption, engagement, and account strategy while collaborating with Sales, Product, and Support.

The role requires 7+ years in SaaS with team management, strong analytics, and excellent communication. Hybrid work arrangement is offered in a fast-paced startup environment.

Qualifications

• 7+ years of experience in SaaS with team management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Advanced proficiency in MS Excel and PowerPoint.
• Basic understanding of software integrations.
• Ability to work effectively under pressure in a fast-paced startup environment.

Responsibilities

• Build strong customer relationships to drive retention, loyalty, and growth.
• Act as a trusted advisor, understanding customer goals and providing strategic guidance.
• Own customer engagement, adoption, and account strategy throughout the customer lifecycle.
• Develop and present quarterly business reviews with relevant performance scorecards.
• Monitor account health, product usage, and customer satisfaction.
• Partner with Sales to drive account growth and retention.
• Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.
• Collaborate with cross-functional teams to achieve customer and business objectives.

Skills

Customer Success

Account Management

SaaS

Customer Retention

Account Growth

Customer Adoption

Business Reviews

Churn Reduction

Client Handling

Team Leadership

Cross-functional Collaboration

Executive Communication

Job description

Arting Digital Private Limited | Full time

Position title:Senior Customer Success Manager

Experience:7+ years

Location: Noida

Mode: Hybrid

Key Skills

Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication

Key Responsibilities

Build strong customer relationships to drive retention, loyalty, and growth.

Act as a trusted advisor, understanding customer goals and providing strategic guidance.

Own customer engagement, adoption, and account strategy throughout the customer lifecycle.

Develop and present quarterly business reviews with relevant performance scorecards.

Monitor account health, product usage, and customer satisfaction.

Partner with Sales to drive account growth and retention.

Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.

Collaborate with cross-functional teams to achieve customer and business objectives.

Required Qualifications

7+ years of experience in SaaS, including team management experience.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Advanced proficiency in MS Excel and PowerPoint.

Basic understanding of software integrations.

Ability to work effectively under pressure in a fast-paced startup environment.

Preferred

Experience in client handling and account management.