Client Servicing Manager- influencer Marketing

Zapplr Ventures; Ernakulam; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Zapplr Ventures in Kochi seeks a Client Servicing Manager to oversee influencer marketing campaigns and lead a team of Influencer Marketing Executives. You will manage client relationships, brief campaigns, monitor progress and ensure timely delivery.

The role requires strong communication, budgeting, reporting, and the ability to drive growth through upselling and excellent account management.

Qualifications

• Minimum 25 years of experience in influencer marketing, client servicing, account management or digital marketing.
• Experience in an influencer marketing or digital marketing agency is preferred.
• Strong understanding of influencer campaigns and the creator ecosystem.
• Experience managing multiple clients and campaigns simultaneously.
• Excellent communication, negotiation and interpersonal skills.
• Ability to manage and lead a team effectively.
• Excellent organisational, multitasking and problem-solving abilities.
• Proficiency in Google Sheets, Google Workspace and campaign reporting.
• Strong written and spoken English.
• Willingness to work from Kochi office.

Responsibilities

• Serve as primary contact for assigned clients.
• Understand briefs, campaign objectives, budgets and expectations.
• Manage client communication, meetings, feedback and approvals.
• Build and maintain strong client relationships to drive retention and growth.
• Identify opportunities for account upselling.
• Oversee end-to-end execution of influencer campaigns.
• Develop campaign execution plans, timelines and deliverables.
• Supervise influencer discovery, negotiations and onboarding.
• Ensure timely content submissions, approvals, publishing and reporting.
• Monitor campaign performance and address execution challenges.
• Ensure campaigns meet client expectations and quality standards.
• Lead and mentor the team; ensure coordination across campaigns.

Skills

Client servicing

Campaign management

Team leadership

Budgeting & reporting

Communication & negotiation

Campaign analytics

English proficiency

Tools

Google Sheets

Google Workspace

Campaign reporting tools

Job description

ROLE OVERVIEW

The Client Servicing Manager will manage client relationships, oversee end-to-end influencer marketing campaigns, and lead a team of Influencer Marketing Executives.

The ideal candidate has strong client servicing skills, campaign management expertise, and the ability to lead a team independently while ensuring timely, successful campaign delivery.

KEY RESPONSIBILITIES

Client Servicing & Account Management

• Serve as the primary point of contact for assigned clients
• Understand client briefs, campaign objectives, budgets and expectations
• Manage client communication, meetings, feedback and approvals
• Build and maintain strong client relationships to drive retention and repeat business
• Identify opportunities for account growth and upselling

Influencer Marketing Campaign Management

• Oversee end-to-end execution of influencer marketing campaigns
• Develop campaign execution plans, timelines and deliverables
• Supervise influencer discovery, shortlisting, negotiations and onboarding
• Ensure timely content submissions, approvals, publishing and reporting
• Monitor campaign performance and resolve execution challenges
• Ensure campaigns meet client expectations and quality standards

Team Management & Leadership

Lead and manage a team of Influencer Marketing Executives
Delegate tasks, assign campaigns and monitor execution progress

• Track team productivity, campaign timelines and individual responsibilities
• Mentor team members and improve overall execution efficiency
• Ensure accountability and seamless coordination across campaigns

Budgeting & Reporting

• Manage campaign budgets and ensure cost-effective execution
• Monitor campaign profitability and influencer-related expenses
• Prepare and oversee campaign performance reports
• Maintain campaign trackers, documentation and client updates
• Coordinate with internal finance and operations teams

REQUIREMENTS

• 25 years of experience in influencer marketing, client servicing, account management or digital marketing
• Prior experience in an influencer marketing or digital marketing agency is preferred
• Strong understanding of influencer marketing campaigns and the creator ecosystem
• Experience managing multiple clients and campaigns simultaneously
• Strong communication, negotiation and interpersonal skills
• Ability to manage and lead a team effectively
• Excellent organisational, multitasking and problem-solving abilities
• Proficiency in Google Sheets, Google Workspace and campaign reporting
• Strong command of written and spoken English
• Willingness to work from our Kochi office

PREFERRED QUALIFICATIONS

• Experience handling regional and national brand campaigns
• Familiarity with South Indian influencer markets, especially Malayalam, Tamil, Telugu and Kannada
• Experience managing influencer marketing executives or campaign execution teams
• Understanding of campaign budgeting, creator negotiations and profitability