Lead - Client Servicing & Influencer Relations

Chtrbox; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Chtrbox is seeking a senior leader to drive campaign excellence, team leadership, and business growth across multiple accounts. You will mentor two Senior Managers who oversee a larger team, own account-level P&Ls, and be the primary client contact.

This strategic role demands ownership, people leadership, and the ability to build scalable systems. You will lead end-to-end influencer campaigns, present plans to clients, analyze data for optimization, and drive upsell opportunities while

Qualifications

• 7+ years in influencer marketing, brand management or content strategy.
• Experience leading strategic campaigns and key client accounts.
• Ability to mentor, upskill and build high-performing teams.
• Strong problem-solving across creative and operational challenges.
• Exposure to growth initiatives such as creator network expansion and new formats.
• Comfort working with BD, Legal, Finance and Operations teams.
• Proficiency in Google Workspace (Docs, Slides, Sheets) and reporting tools.
• Attention to detail with a balance of structure and creativity.
• Emotionally intelligent, curious, and collaborative, with a people-first leadership style.

Responsibilities

• Lead end-to-end execution of nano, micro, and macro influencer campaigns along with campus ambassador campaigns from strategy through delivery and reporting.
• Present campaign plans and results to clients with clarity and confidence.
• Analyze campaign data and reports to measure performance and optimize future campaigns.
• Serve as the client POC, maintaining agency and client relationships and driving upsell opportunities.
• Oversee account-level P&Ls, ensuring profitability and effective resource allocation.
• Manage, mentor, and develop two Senior Managers and build a pipeline of future leaders.
• Coordinate with BD, Legal, Finance and Operations, and identify cross-business opportunities across teams.
• Apply an understanding of regional markets, especially North East and South East India, to campaign strategy and creator selection.

Skills

Influencer marketing

Brand management

Content strategy

People leadership

Campaign analysis

Tools

Google Workspace

Reporting tools

Job description

The Lead drives campaign excellence, team leadership, and business growth across multiple accounts. This is a strategic role that balances big-picture thinking with strong execution. You will manage and mentor two Senior Managers who oversee a larger team, own account-level P&Ls, and act as the primary client point of contact. The role demands ownership, people leadership, and the ability to build systems that help the team and the organization scale.

• Lead end-to-end execution of nano, micro, and macro influencer campaigns along with campus ambassador campaigns from strategy through delivery and reporting.
• Present campaign plans and results to clients with clarity and confidence.
• Analyze campaign data and reports to measure performance and optimize future campaigns.
• Serve as the client POC, maintaining agency and client relationships and driving upsell opportunities.
• Oversee account-level P&Ls, ensuring profitability and effective resource allocation.
• Manage, mentor, and develop two Senior Managers and build a pipeline of future leaders.
• Coordinate with BD, Legal, Finance, and Operations, and identify cross-business opportunities across teams.
• Apply an understanding of regional markets, especially North East and South East India, to campaign strategy and creator selection.

What Comes in Handy

• 7+ years in influencer marketing, brand management or content strategy
• Experience leading strategic campaigns and key client accounts
• Ability to mentor, upskill and build high-performing teams
• Strong problem-solving across creative and operational challenges
• Exposure to growth initiatives such as creator network expansion and new formats
• Comfort working with BD, Legal, Finance and Operations teams
• Proficiency in Google Workspace (Docs, Slides, Sheets) and reporting tools
• Attention to detail with a balance of structure and creativity
• Emotionally intelligent, curious, and collaborative, with a people-first leadership style

Ready to turn great campaigns into a growing business? Lead with us.