Client Servicing Manager

Viral Pitch: Influencer Marketing Platform; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Viral Pitch, Mumbai-based influencer advertising platform, seeks a Client Servicing Manager to manage end-to-end client relationships on-site. You will onboard new clients, define campaign objectives, and coordinate with internal teams to design influencer campaigns.

The role also involves monitoring performance, providing timely updates, and ensuring high client satisfaction. Ideal candidates have strong client services and communication skills, experience in influencer marketing, and the

Qualifications

• Bachelor’s degree in Marketing, Business, or Communications.
• Experience in influencer/digital marketing preferred.
• Ability to manage multiple campaigns in a fast-paced environment.

Responsibilities

• Onboard new clients and understand campaign objectives.
• Coordinate with internal teams to design and execute influencer campaigns.
• Monitor campaign performance and share updates and reports.
• Identify opportunities for upselling or cross-selling services.
• Address client queries and maintain high customer satisfaction.

Skills

Client services

Client relations

Communication skills

Stakeholder coordination

Campaign management

Reporting

Analytical skills

Upselling opportunities

Education

Bachelor’s degree in Marketing or related field

Tools

Dashboards

Spreadsheets

Campaign tools

Job description

Viral Pitch is a self-serve influencer advertising platform that enables brands to harness authentic content and meaningful influencer relationships. The platform connects businesses with a diverse network of creators, simplifying campaign planning, execution, and measurement. By focusing on transparency and performance, Viral Pitch helps brands run data-driven influencer campaigns at scale. Team members collaborate closely with brands and creators, contributing to innovative marketing solutions in a fast-growing digital ecosystem.

Role Description

The Client Servicing Manager is a full-time, on-site role based in Mumbai, responsible for managing end-to-end client relationships. Day-to-day activities include onboarding new clients, understanding campaign objectives, and coordinating with internal teams to design and execute influencer marketing campaigns. The role involves monitoring campaign performance, sharing timely updates and reports, and ensuring client expectations are met or exceeded. The Client Servicing Manager will handle client queries, resolve issues promptly, and maintain high levels of customer satisfaction. This position also includes gathering client feedback, identifying opportunities for upselling or cross-selling services, and contributing to process improvements that enhance the overall client experience.

Qualifications

• Strong Client Services and Client Relations skills to manage accounts, build trust, and maintain long-term partnerships.
• Proven ability to drive Customer Satisfaction through proactive support, issue resolution, and a client-first approach.
• Excellent Communication skills, including clear written and verbal communication, presentation abilities, and stakeholder coordination.
• Solid Customer Service skills, with experience handling inquiries, managing expectations, and delivering timely, professional responses.
• Previous experience in influencer marketing, digital marketing, media, or advertising is highly beneficial.
• Ability to work in a fast-paced environment, manage multiple campaigns, and prioritize tasks effectively.
• Strong analytical and reporting skills, with comfort using dashboards, spreadsheets, and campaign management tools.
• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.