Client Servicing Manager – Influencer Marketing

Zapplr Media Pvt Ltd.; Ernakulam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Zapplr Media Pvt. Ltd. in Kochi (Work From Office) is seeking a Client Servicing Manager – Influencer Marketing to lead client relationships and end-to-end influencer campaigns. You will oversee a team of Influencer Marketing Executives and ensure timely, high-quality delivery.

The role demands strong communication, campaign management expertise, and the ability to drive growth through strategic client engagement across regional and national campaigns.

Qualifications

• 2–5 years of experience in influencer marketing or digital marketing.
• Prior experience in an influencer marketing agency is preferred.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage and lead a team effectively.
• Proficiency in Google Sheets, Google Workspace, and campaign reporting.

Responsibilities

• Client Servicing & Account Management: be the primary contact for assigned clients and manage briefs, budgets, feedback and approvals.
• Influencer Marketing Campaign Management: oversee end-to-end campaign execution, timelines, deliverables and reporting.
• Team Management & Leadership: lead Influencer Marketing Executives, delegate tasks, track progress and mentor the team.
• Budgeting & Reporting: monitor budgets, profitability and prepare campaign performance reports.

Skills

Client servicing

Campaign management

Team leadership

Communication

Negotiation

Tools

Google Sheets

Google Workspace

Campaign reporting

Job description

Client Servicing Manager – Influencer Marketing

Company: Zapplr Media Pvt. Ltd.

Location: Kochi, Kerala (Work From Office)

Employment Type: Full-Time

Experience: 2–5 Years

Industry: Influencer Marketing / Digital Marketing / Advertising

About Zapplr Media

Zapplr Media is a South India-focused influencer marketing agency working with leading brands across industries to deliver high-impact, creator-led marketing campaigns.

We specialize in influencer marketing, creator collaborations, digital campaigns, and entertainment marketing across regional and national markets.

We are looking for a dynamic and results-driven Client Servicing Manager – Influencer Marketing to join our growing team in Kochi.

Role Overview

The Client Servicing Manager will be responsible for managing client relationships, overseeing end-to-end influencer marketing campaigns, and leading a team of Influencer Marketing Executives.

The ideal candidate should possess strong client servicing skills, campaign management expertise, and the ability to independently lead teams while ensuring timely and successful campaign delivery.

Key Responsibilities

Client Servicing & Account Management

• Serve as the primary point of contact for assigned clients.
• Understand client briefs, campaign objectives, budgets, and expectations.
• Manage client communication, meetings, feedback, and approvals.
• Build and maintain strong client relationships to drive retention and repeat business.
• Identify opportunities for account growth and upselling.

Influencer Marketing Campaign Management

• Oversee end-to-end execution of influencer marketing campaigns.
• Develop campaign execution plans, timelines, and deliverables.
• Supervise influencer discovery, shortlisting, negotiations, and onboarding.
• Ensure timely content submissions, approvals, publishing, and reporting.
• Monitor campaign performance and resolve execution challenges.
• Ensure campaigns meet client expectations and quality standards.

Team Management & Leadership

• Lead and manage a team of Influencer Marketing Executives.
• Delegate tasks, assign campaigns, and monitor execution progress.
• Track team productivity, campaign timelines, and individual responsibilities.
• Mentor team members and improve overall execution efficiency.
• Ensure accountability and seamless coordination across campaigns.

Budgeting & Reporting

• Manage campaign budgets and ensure cost-effective execution.
• Monitor campaign profitability and influencer-related expenses.
• Prepare and oversee campaign performance reports.
• Maintain campaign trackers, documentation, and client updates.
• Coordinate with internal finance and operations teams.

Requirements

• 2–5 years of experience in influencer marketing, client servicing, account management, or digital marketing.
• Prior experience in an influencer marketing or digital marketing agency is preferred.
• Strong understanding of influencer marketing campaigns and the creator ecosystem.
• Experience managing multiple clients and campaigns simultaneously.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage and lead a team effectively.
• Excellent organisational, multitasking, and problem-solving abilities.
• Proficiency in Google Sheets, Google Workspace, and campaign reporting.
• Strong command of written and spoken English.
• Willingness to work from our Kochi office.

Preferred Qualifications

• Experience handling regional and national brand campaigns.
• Familiarity with South Indian influencer markets, especially Malayalam, Tamil, Telugu, and Kannada.
• Experience managing influencer marketing executives or campaign execution teams.
• Understanding of campaign budgeting, creator negotiations, and profitability.

What We Offer

• Opportunity to work with leading national and regional brands.
• Exposure to large-scale influencer marketing campaigns.
• Opportunity to lead and build a growing team.
• Career growth in a fast-growing influencer marketing agency.
• Collaborative and dynamic working environment.
• Competitive compensation based on experience and expertise.