Client Servicing Manager

SoCheers Infotech Pvt. Ltd; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

SoCheers Infotech Pvt. Ltd in Mumbai is seeking a brand-focused professional to own day-to-day brand management, align cross-functional teams around brand priorities, and translate creative ideas into high-quality execution.

You will structure complex workflows and ensure clarity within the team to maintain healthy collaboration. You will balance multiple priorities, manage client and internal stakeholder relationships, and guide junior team members to deliver high-quality work on time.

Responsibilities

• Own the day-to-day functioning of assigned brands.
• Develop a deep understanding of brand vision, narrative, and priorities.
• Ensure all outputs align with brand intent and quality standards.
• Lead planning across BAU, campaigns, and new initiatives.
• Partner with creative leads to align narrative and execution.
• Manage client relationships with confidence and clarity.
• Provide constructive pushback when required to protect quality and scope.
• Allocate work within the cluster while ensuring clarity on roles, timelines, and accountability.
• Guide and support Sr. Account Executives and Account Executives through delegation and feedback.
• Ensure team members have sufficient context to execute work effectively.
• Handle escalations or coordination challenges within the cluster when required.

Job description

• You are responsible for the day-to-day ownership of the brands you manage and the team working on them.
• You bring structure to complex workflows, align internal teams around brand priorities, and ensure that creative ideas translate into strong, high-quality execution.
• Beyond managing deliverables, you are also responsible for ensuring clarity within the team and maintaining healthy, productive collaboration.
• You balance multiple priorities, make informed decisions, and maintain strong relationships with both clients and internal stakeholders.

What will you do?

• Own the day-to-day functioning of assigned brands.
• Develop a deep understanding of brand vision, narrative, and priorities.
• Ensure all outputs align with brand intent and quality standards.
• Lead planning across BAU, campaigns, and new initiatives.
• Partner with creative leads to align narrative and execution.
• Manage client relationships with confidence and clarity.
• Provide constructive pushback when required to protect quality and scope.
• Allocate work within the cluster while ensuring clarity on roles, timelines, and accountability.
• Guide and support Sr. Account Executives and Account Executives through delegation and feedback.
• Ensure team members have sufficient context to execute work effectively.
• Handle escalations or coordination challenges within the cluster when required.