Client Success Manager – Digital Marketing

Ebizon; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ebizon in Noida is looking for an experienced Client Success Manager with over 8 years in Digital Marketing. You will manage client relationships, facilitate successful campaign delivery, and drive account growth, particularly with US and UK clients.

The ideal candidate should possess agency experience and a robust understanding of digital marketing fundamentals. Responsibilities include ensuring high client satisfaction and retention while actively contributing to the growth of account revenue and engagement.

Qualifications

• 8+ years of experience in Digital Marketing or Client Servicing roles.
• Experience managing multiple clients in an agency setting.
• Strong understanding of digital marketing metrics and performance.

Responsibilities

• Manage end-to-end relationships with key clients.
• Translate client business goals into effective marketing strategies.
• Drive account growth through upselling and cross-selling opportunities.

Skills

Digital Marketing

Client Servicing

Stakeholder Management

Communication

Job description

Client Success Manager | Noida | 7+ Years

Role Overview

We are looking for an experienced Client Success Manager with a strong background in Digital Marketing to manage and grow client relationships, ensure successful campaign delivery, and drive long-term account growth. The ideal candidate will have agency experience and a proven track record of working with international clients, especially from US and UK markets.

Key Responsibilities

• Act as the primary point of contact for key clients and manage end-to-end relationships
• Understand client business goals and translate them into effective digital marketing strategies
• Collaborate with internal teams to ensure timely and high-quality campaign delivery
• Drive account growth through upselling and cross-selling opportunities
• Monitor campaign performance and share insights, reports, and optimization recommendations
• Conduct regular client meetings, presentations, and performance reviews (US/UK clients preferred)
• Ensure high levels of client satisfaction, retention, and long-term engagement

Required Skills & Experience

• 8+ years of experience in Digital Marketing or Client Servicing roles
• Strong preference for candidates with agency experience managing multiple clients
• Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
• Strong understanding of digital marketing fundamentals and campaign performance metrics
• Excellent communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills

• Basic understanding of SEO and organic growth strategies (added advantage)
• Experience with performance marketing, analytics tools, and marketing platforms
• Exposure to global brands or international campaigns

What We Expect

• Strong client retention and satisfaction
• Growth in account revenue and engagement
• Smooth execution of digital marketing deliverables across teams
• Proactive client communication and relationship building