Client-Servicing Executive (On-Site)

Brand Scale - Up Inc.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Brand Scale-Up Inc., a brand-strategy-led digital marketing agency, is seeking a Client-Servicing Executive with 1-2 years of agency experience to manage FMCG client relationships in Bengaluru.

You will coordinate with creative, strategy, and production teams to monitor timelines and budgets, provide proactive updates, and ensure expectations are clearly communicated and met, while building long-term partnerships and repeat business.

Qualifications

• 1–2 years of client servicing experience in an agency setting.
• Excellent communication and relationship-building skills.
• Strong organizational abilities; able to manage multiple projects.
• Ability to work in a fast-paced, deadline-driven environment.
• Proactive approach to problem-solving.
• Knowledge of agency workflows and client communication best practices.

Responsibilities

• Serve as the main point of contact for assigned FMCG brands, handling all day-to-day communications.
• Coordinate with internal teams (creative, production) to manage project timelines, deliverables, and budgets.
• Provide proactive updates and problem-solve issues to maintain satisfaction.
• Ensure expectations are clearly communicated and met, managing scope and timelines effectively.
• Contribute to project briefs, presentations, and status reports for clients.
• Build and nurture long-term relationships with clients to encourage repeat business.

Skills

Client servicing

Agency experience

Communication

Job description

Hiring for: Brand Scale-Up Inc.

Experience: 1-2 years

Overview:

We are looking for an experienced Client-Servicing Executive with prior creative agency experience to join our team. You will work closely with internal teams, including creative, strategy, and production, to deliver high-quality results on time and within budget. Your expertise in agency environments will help drive brand satisfaction and strengthen relationships, ensuring we meet and exceed brand expectations.

Key Responsibilities:

• Serve as the main point of contact for assigned FMCG brands, handling all day-to-day communications
• Coordinate with internal teams (creative, production) to manage project timelines, deliverables, and budgets
• Provide proactive updates and problem-solve issues to maintain satisfaction
• Ensure expectations are clearly communicated and met, managing scope and timelines effectively
• Contribute to project briefs, presentations, and status reports for clients
• Build and nurture long-term relationships with clients to encourage repeat business

Qualifications:

• Prior experience (1-2 years) working in a client servicing role within an agency environment (e.g., advertising, marketing, media, or creative agencies)
• Excellent communication and relationship-building skills
• Strong organizational abilities, with the capacity to manage multiple projects simultaneously.
• Ability to work in a fast-paced, deadline-driven environment
• Someone with a proactive approach to problem-solving
• Knowledge of agency workflows and client communication best practices

About Us-

Brand Scale-Up Inc. is a brand-strategy-led digital marketing agency that specializes in Social Media Management & Video Content Production, and works closely with various FMCG brands such as Protinex, Protinex Diabetes Care, Tata Consumer Products, Wipro Consumer, Tetley, Eva, SiL, Dexogrow, Ravalgaon, Toffeeman etc.