Client Servicing Expert

Weekday AI (YC W21); Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading marketing firm in Mumbai is looking for a Client Liaison to serve as the main contact for clients and ensure their requirements are met. The role requires building strong relationships, collaborating with various departments for campaign execution, and addressing client feedback efficiently. Ideal candidates should have a bachelor's degree and 2 years of experience in client service or account management within the advertising or marketing fields, along with excellent communication skills.

Qualifications

• 2 years of demonstrated experience in client service or account management.
• Experience in advertising or marketing agency preferred.

Responsibilities

• Liaise with clients to meet their requirements.
• Build and sustain client relationships for long-term partnerships.
• Collaborate across departments for campaign execution.
• Share performance analytics and reports with clients.
• Address client feedback promptly and efficiently.
• Stay updated on industry trends and client business developments.
• Support the creation of proposals and presentations.
• Ensure timely project delivery with high-quality standards.

Skills

Exceptional communication

Interpersonal skills

Problem-solving abilities

Organizational skills

Attention to detail

Client Servicing

Account Management

Ad Agency

Education

Bachelor's degree in Marketing, Advertising, Business, or a related area

Tools

CRM tools

Microsoft Office Suite

Presentation software

Job description

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA)

Min Experience: 2 years

Location: Mumbai

JobType: full-time

Role Objective

• Act as the main liaison for clients, grasping their requirements and guaranteeing that their expectations are fulfilled
• Build and sustain strong relationships with clients, nurturing trust and encouraging long-term partnerships

Role Deliverables

• Collaborate with creative, media, and strategy departments to guarantee the smooth execution of campaigns
• Share campaign concepts, reports, and performance analytics with clients
• Address client feedback promptly, resolving any issues or inquiries efficiently
• Keep abreast of industry trends, competitor activities, and developments in client businesses
• Support the creation of proposals, pitches, and presentations for both new and existing clients
• Ensure projects are delivered on time while upholding high-quality standards

Mandatory Skills Required

• Exceptional communication, interpersonal, and problem-solving abilities
• Capacity to handle multiple tasks, manage deadlines, and perform under pressure
• Outstanding organizational skills and meticulous attention to detail
• Preferred candidates have experience in Ad Agencies, working with prominent brands or major accounts

Optional Skills Required

• Familiarity with digital marketing, branding, and media planning is advantageous
• Skillful in using CRM tools, Microsoft Office Suite, and presentation software

Qualifications

• Bachelor's degree in Marketing, Advertising, Business, or a related area
• Demonstrated experience in client service, account management, or similar roles within an advertising or marketing agency

Language Proficiency Required: Hindi, English (mandatory)

Skills

• Ad Agency
• Account Management
• Client Servicing