Client Servicing Executive / Intern - Client Servicing

Protea Digital Pvt. Ltd.; Bengaluru; On-site; INR 167,000 - 246,000; Full time

Benefits offered by this job

Paid internship

Job summary

Protea Digital Private Limited is seeking an Intern - Client Servicing to bridge ideas and client expectations. The role emphasizes customer orientation, effective communication, and keeping projects moving in a digital solutions environment.

Ideal candidates are pursuing or recently completed degrees in Business Administration, Marketing, or Communications, with a willingness to learn and adapt. Internship may convert to full-time based on performance and company need.

Qualifications

• Customer-facing role experience preferred (intern or agency).
• Clear verbal and written communication skills.
• Ability to manage multiple projects and deadlines.
• Understanding of digital marketing concepts (SEO/PPC/content).
• Strong problem-solving and relationship management abilities.
• Proficiency with MS Office and Google Suite is expected.

Responsibilities

• Serve as the primary point of contact between the company and its clients, maintaining relationships and ensuring smooth delivery of services.
• Understand client needs and provide tailored solutions by coordinating with internal teams to ensure project alignment.
• Coordinate project timelines, deliverables, and client feedback to meet expectations.
• Monitor client satisfaction and promptly resolve issues, maintaining a high level of service.
• Prepare regular reports and updates on project progress and KPIs for clients.
• Track client accounts and identify opportunities for growth.

Skills

Strong communication

Relationship building

Project coordination

Digital marketing basics

Multitasking

MS Office

Google Workspace

Education

BBA/MBA

Tools

MS Office

Google Workspace

Job description

Protea Digital Private Limited is a new age forward-thinking digital solutions Company dedicated to

helping organizations amplify their impact and thrive in an increasingly dynamic world.

management, branding, thought leadership, video and podcast production, stakeholder engagement,

and large-scale ecosystem initiatives. We combine creativity with data-driven insights to craft

compelling narratives, build influential communities, and execute impactful programs that drive

growth and engagement. We work as an extension of our clients' teams—bringing together strategy,

creativity, and execution to transform ideas into impact and opportunities into sustainable growth.

Job Title:

2. Intern - Client Servicing (Internship may be converted to a full time role basis Individual's performance & Company's requirement.)

Be the bridge between great ideas and happy clients!

Are you someone who enjoys talking to people, understanding what they need, and making things

happen? Do you have the curiosity to learn, the confidence to communicate, and the energy to keep

projects moving?

Then you might be the person we’re looking for!

This role is ideal for someone who is customer-oriented, has strong communication skills, and is

passionate about digital solutions.

Key Responsibilities

• Serve as the primary point of contact between the company and its clients, maintaining strong relationships by understanding clients’ needs, addressing concerns promptly, and ensuring smooth delivery of services.
• Understand clients’ needs and provide tailored solutions by collaborating with the internal teams (design, development, marketing, etc.) to ensure seamless project execution and delivery.
• Manage and coordinate the delivery of projects, ensuring they are completed on time, within budget, and meet client expectations.
• Monitor client satisfaction and resolve any issues or concerns promptly, ensuring a high level of customer service.
• Develop and present regular reports and updates on project progress, KPIs, and performance metrics to clients.
• Monitor client accounts, track key metrics, and identify potential opportunities for growth.

2

• Assist in the development of digital strategies and recommendations to help clients achieve their business objectives.
• Support the business development team by participating in client meetings, presentations, and proposal development.
• Manage & Track project timelines, deliverables, and client feedback.
• Assist in onboarding new clients and understanding their business objectives, goals, and technical requirements.
• Follow up, solve problems, and keep things moving—without waiting to be told!

Skills & Qualifications

• For CSE : 1+ years of experience (desired) in account management, client servicing or digital marketing preferably in a digital agency or marketing environment.
• Strong communication and interpersonal skills with the ability to build relationships with clients and internal teams.
• Ability to effectively manage multiple projects simultaneously
• Knowledge of digital marketing services (SEO, PPC, content marketing, web
• Excellent problem solving skills and the ability to adapt to changing client needs and priorities.
• Proficient in using tools like Microsoft Office, Google Suite
• A proactive approach to client servicing and problem resolution with the ability to
• For CSE: Bachelor’s / Master’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not required).
• For Intern : Currently pursuing (final semester) or recently graduated with a degree in Business Administration, Marketing, Communications, or a related field.

Compensation

• Compensation will be commensurate with experience and skills.
• Paid internship for Interns.

You don’t need to know everything. You just need to be curious, responsible, quick to learn, and comfortable working with people.

If you can turn “What exactly do you need?” into “Consider it done!”, we’d love to hear from you.