Senior Client Servicing Executive

Coalesce Eventz; Mumbai; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Coalesce Eventz in Mumbai seeks a Senior Client Servicing Executive to manage client relationships and coordinate end-to-end event delivery. You will liaison with design, marketing, production, and operations teams to ensure commitments are met, while handling approvals, feedback, and escalations.

The role requires strong communication, negotiation, and presentation skills, with a keen eye for detail and the ability to manage multiple deadlines across live events.

Qualifications

• Experience independently managing client accounts and project coordination.
• Strong communication, presentation, and negotiation skills.
• Ability to manage competing deadlines and resolve client concerns professionally.
• Attention to detail in briefs, proposals, and delivery tracking.

Responsibilities

• Act as the primary point of contact for assigned clients throughout the event cycle.
• Understand client requirements and prepare clear briefs, timelines, and deliverable trackers
• Coordinate with design, marketing, production, and operations teams to fulfil commitments.
• Manage client approvals, feedback, changes, and escalations.
• Support event-day coordination and complete post-event client follow-ups.

Skills

Client relationship management

Project coordination

Communication skills

Negotiation skills

Attention to detail

Event coordination

Tools

Excel

PowerPoint

Job description

We are looking for a Senior Client Servicing Executive to manage client relationships and coordinate the delivery of event commitments. The ideal candidate should be confident handling client communication, managing multiple requirements, and working closely with internal teams. An events background is preferred.

Key Responsibilities

• Act as the primary point of contact for assigned clients throughout the event cycle.
• Understand client requirements and prepare clear briefs, timelines, and deliverable trackers
• Coordinate with design, marketing, production, and operations teams to fulfil commitments.
• Manage client approvals, feedback, changes, and escalations.
• Support event-day coordination and complete post-event client follow-ups.

Required Skills & Qualifications

• Experience independently managing client accounts and project coordination.
• Strong communication, presentation, and negotiation skills.
• Ability to manage competing deadlines and resolve client concerns professionally.
• Attention to detail in briefs, proposals, and delivery tracking.
• Working knowledge of Excel, PowerPoint, or equivalent tools.

Preferred (Nice to Have)

• Experience with an event agency, exhibition organiser, or conference business.
• Experience handling exhibitors, sponsors, or brand partnerships.
• Ability to guide junior team members and coordinate across departments.
• Immediate availability to join.

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