Client Servicing Executive

BrandCrest Holdings; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Flexible Hours

Casual Wear (Client facing)

Job summary

BrandCrest Holdings is seeking a Client Servicing Executive for AdCrest in Bengaluru. You will build and nurture strong client relationships, translate client needs into actionable briefs, and coordinate with creative and production teams to execute advertising campaigns.

The role involves regular client interactions, performance reporting, and identifying opportunities to upsell services. This on-site position requires a Bachelor’s in Marketing or related field and 0.6 months to 2 years of

Qualifications

• Experience in client servicing in advertising, marketing or communications.
• Excellent written and verbal communication, interpersonal skills.
• Ability to manage multiple client accounts and timelines.

Responsibilities

• Develop and nurture long-term client relationships and understand client goals.
• Serve as the primary client contact, addressing inquiries promptly and professionally.
• Gather campaign requirements and translate them into clear briefs for creative/production teams.
• Collaborate with internal teams to ensure campaigns meet client expectations and are delivered on time.
• Present proposals and campaigns to clients, incorporating feedback.
• Monitor campaign progress and provide regular performance updates to clients.
• Identify opportunities for upselling and cross-selling services.
• Stay updated on industry trends to provide strategic client insights.
• Prepare regular performance reports and participate in client meetings.

Skills

Client servicing

Project management

Interpersonal skills

Communication

Education

Bachelor’s degree in Marketing/Business/Communications

Master’s degree (optional)

Tools

Project management tools

Job description

BrandCrest Holdings is a diversified business group committed to building agile, high-impact brands across India’s evolving business landscape. We operate through two key verticals:

AdCrest - Our full-stack advertising and marketing powerhouse, offering services across brand activations, OOH, transit, influencer, video, and digital marketing under specialized sub-brands.

FinCrest - Our financial advisory and compliance services vertical, delivering tax consulting, regulatory guidance, virtual CFO solutions, and business finance strategy to startups and enterprises.

About the Role:

This is a full-time, on-site role as a Client Servicing Executive located in Bengaluru. As a Client Servicing Executive at AdCrest, you will be responsible for building and maintaining strong client relationships, understanding their needs and ensuring the successful execution of advertising campaigns. The Client Servicing Executive will act as a bridge between clients and internal teams.

Key Responsibilities:

• Develop and nurture strong, long-lasting client relationships by understanding their business goals and objectives.
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Collaborate with clients to gather campaign requirements, objectives, and preferences, translating them into clear briefs for the creative and production teams.
• Work closely with internal teams such as creative, design, copywriting, and production, ensuring that client expectations are met and campaigns are executed flawlessly.
• Present campaign proposals, strategies, and creative concepts to clients, incorporating feedback and making necessary adjustments to align with their vision.
• Monitor the progress of ongoing campaigns, tracking key performance metrics and providing regular updates to clients.
• Proactively identify opportunities for upselling and cross-selling additional services to existing clients based on their evolving needs and industry trends.
• Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide clients with strategic insights and recommendations.
• Manage project timelines, budgets, and resources, ensuring that campaigns are delivered on time and within budget constraints.
• Address any issues or challenges that arise during campaign execution, finding effective solutions and maintaining client satisfaction.
• Prepare and deliver regular performance reports to clients, highlighting the impact and results of their advertising campaigns.
• Participate in client presentations, industry events, and networking activities to enhance the company's reputation and client base.

Specification:

Qualification: Bachelor’s or Master’s degree in Marketing, Business, Communications, or a related field

Experience: 0.6months - 2yrs Client service (Advertising agency experience is an added advantage)

Salary: As per Industry Standards

Qualification:

• Proven experience in client servicing or management of clients within the advertising, marketing, or communications industry.
• Strong understanding of client coordination and project management.
• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to build and maintain lasting client relationships and manage client expectations effectively.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficiency in using project management tools and software.
• Creative thinking and problem-solving skills, with the ability to propose innovative solutions.
• Strong analytical skills to interpret campaign performance data and provide actionable insights.
• A self-starter with the ability to work independently as well as part of a team.
• Flexibility to adapt to a fast-paced, evolving industry and manage multiple client accounts simultaneously.
• Flexible Hours
• Casual Wear (Except for Client facing Employees)