Client Relationship Manager

Janha Consulting Services; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Janha Consulting Services in Mumbai is seeking a dedicated Client Relationship Manager with a proven track record in client service and relationship management. You will build and maintain strong relationships, understand client needs, and deliver tailored solutions to meet those needs.

This role requires excellent communication, problem-solving, and the ability to coordinate with internal teams to ensure client satisfaction and loyalty.

Qualifications

• Minimum experience in client service or relationship management.
• Strong communication and interpersonal skills.
• Proactive problem-solving and issue resolution.

Responsibilities

• Develop and maintain client relationships to ensure satisfaction and loyalty.
• Serve as the primary contact for client inquiries and issues with timely resolutions.
• Collaborate with internal teams to deliver exceptional client service.
• Monitor client accounts and performance metrics to identify opportunities.
• Conduct regular check-ins with clients to assess satisfaction and gather feedback.
• Prepare client reports and presentations to showcase value.
• Stay updated on industry trends to enhance client service strategies.

Skills

Client service

Relationship management

Communication

Problem solving

Team collaboration

Tools

CRM software

Job description

We are seeking a dedicated Client Relationship Manager to join our team in the Mumbai region. The ideal candidate will have a strong background in client service and relationship management, ensuring that our clients receive the highest level of support and satisfaction. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions to meet those needs.

Key Responsibilities

• Develop and maintain relationships with clients to ensure their satisfaction and loyalty.
• Act as the primary point of contact for client inquiries and issues, providing timely and effective resolutions.
• Collaborate with internal teams to deliver exceptional service and support to clients.
• Monitor client accounts and performance metrics to identify opportunities for improvement and growth.
• Conduct regular check-ins with clients to assess their satisfaction and gather feedback.
• Prepare reports and presentations for clients, showcasing the value of our services and solutions.
• Stay updated on industry trends and best practices to enhance client service strategies.

Required Skills

• Proven experience in client service, client servicing, or relationship management.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving skills and a proactive approach to addressing client needs.
• Ability to work collaboratively in a team environment and manage multiple client accounts effectively.
• Familiarity with client management software and tools is a plus.

If you are passionate about client service and have a track record of building strong client relationships, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.