Assistant Manager- Client servicing | Mumbai

BYLD GROUP; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Insurance Benefits for all employees (

Multi-level Rewards programs for all

Job summary

BYLD Group is seeking an Assistant Manager - Client Servicing in Mumbai to manage day-to-day client relationships, oversee manpower deployment, and coordinate with recruitment, HR, payroll and compliance teams to deliver staffing services efficiently.

The role emphasizes client communication, coordination, and adherence to SLAs, with opportunities for growth and travel to client sites. 5–6+ years of experience preferred for a full-time position in a dynamic environment.

Qualifications

• Proven ability to manage client relationships and maintain service quality.
• Strong coordination with recruitment, HR, payroll and compliance teams.
• Understanding of payroll processes and statutory compliance.

Responsibilities

• Manage day-to-day communication and relationship with assigned clients.
• Understand client manpower requirements and coordinate with recruitment teams.
• Ensure joining, onboarding, documentation and induction of deployed staff.
• Monitor attendance, absenteeism, attrition and productivity.
• Coordinate with clients for attendance validation, overtime and payroll inputs.
• Address payroll-related queries and ensure timely resolution.
• Coordinate with HR/compliance for PF, ESIC, UAN, KYC, labour-law matters.
• Handle employee grievances and coordinate with teams for resolution.
• Track replacements, new manpower needs and exits.
• Conduct client visits and review meetings.
• Prepare MIS reports on deployment, attendance, attrition and KPIs.
• Follow up on approvals, POs, invoices and payments.
• Identify gaps and propose actions to improve service quality.
• Maintain relationships with key stakeholders and seek expansion opportunities.
• Adhere to SLA/KPI commitments and escalate issues when needed.
• Manage client payments and renewal/negotiation of agreements.

Skills

Client communication

Relationship management

Coordination & follow-up

Staffing operations

Payroll compliance

Excel proficiency

Negotiation skills

Multi-client management

Travel willingness

Learning from experts

Growth mindset

Rewards programs awareness

Tools

Microsoft Excel

Job description

Assistant Manager- Client servicing | Mumbai

5-6 years

Full-Time

ABOUT US:

BYLD Group is committed to making a difference to people and their organizations through its decades of excellence in business solutions, diverse corporate exposure, and skilled workforce. Our clients across various industries believe us in managing, developing, and aligning their corporate needs with their organizational goals and objectives.

Founded in the year 1998, BYLD is the largest group in the South Asian region, offering technology-enabled HR and business productivity solutions. We have served 5,00,000+ individuals, worked with more than 50% of the Fortune 500 and over 60% of the Business World top 1000 companies.

Designation - Assistant Manager - Client Servicing

Experience - 5-6+ Years

Role Overview:

The Client Servicing professional will be responsible for managing day-to-day relationships with clients, ensuring smooth manpower deployment and operations, and coordinating with internal recruitment, HR, payroll and compliance teams to deliver agreed staffing services effectively.

Key Responsibilities:

• Manage day-to-day communication and relationship with assigned clients.
• Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
• Ensure joining, onboarding, documentation and induction of deployed manpower.
• Monitor attendance, absenteeism, attrition and manpower productivity.
• Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
• Ensure timely submission and resolution of payroll-related queries.
• Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
• Handle employee grievances and coordinate with the concerned teams for quick resolution.
• Track replacements, new manpower requirements and employee exits.
• Conduct regular client visits and review meetings.
• Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
• Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
• Identify operational gaps and recommend corrective actions to improve service quality.
• Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
• Ensure adherence to agreed SLA/KPI and service-level commitments.
• Escalate critical operational issues to senior management with a proposed action plan.
• Manage and collect client payments.
• Agreement renewal & negotiations

Key Skills-

• Excellent client communication and relationship-management skills
• Strong coordination and follow-up abilities
• Good understanding of staffing/manpower operations
• Knowledge of payroll and statutory compliance
• MIS and Excel proficiency
• Problem-solving and negotiation skills
• Ability to manage multiple clients and priorities
• Willingness to travel for client visits
• Learn directly from industry experts with 20+ years of experience
• Opportunity to work in a dynamic and collaborative environment.
• Professional development and growth opportunities.
• Insurance Benefits (Medical and Accidental) for all employees
• Multi-level Rewards programs for all employees

Account management 2. Strong Calling & Conversation Skills