Client Servicing/ Account management-Associate

Delhivery; Mumbai; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

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Job summary

Delhivery in Mumbai is seeking a client servicing professional to manage client communications, resolve escalations, and support day-to-day operations. The role involves monitoring social media interactions and maintaining accurate Excel-based records, contributing to high client satisfaction.

The ideal candidate will bring strong communication, multitasking, and coordination skills, with experience in fast-paced logistics or e-commerce environments to thrive in a dynamic team setting.

Qualifications

• 1+ years of experience in client servicing, customer support, or client-facing roles.
• Strong skills in client handling and escalation management.
• Proficiency in Microsoft Excel.
• Excellent communication skills.
• Experience managing or responding to social media queries.
• Strong problem-solving, coordination, and multitasking abilities.

Responsibilities

• Act as the primary point of contact for client communication and relationship management
• Handle and resolve client escalations in a timely and professional manner
• Manage day-to-day client servicing and support activities
• Monitor and respond to social media queries and interactions
• Maintain accurate records and reports using Excel
• Collaborate with internal teams to ensure smooth delivery of services
• Ensure high levels of client satisfaction and retention

Skills

Client handling

Escalation management

Microsoft Excel

Communication skills

Social media management

Multitasking

Tools

CRM tools

Job description

Role & responsibilities

• Act as the primary point of contact for client communication and relationship management
  
• Handle and resolve client escalations in a timely and professional manner
  
• Manage day-to-day client servicing and support activities
  
• Monitor and respond to social media queries and interactions
  
• Maintain accurate records and reports using Excel
  
• Collaborate with internal teams to ensure smooth delivery of services
  
• Ensure high levels of client satisfaction and retention

Preferred candidate experience

• 1+ years of experience in client servicing, customer support, or client-facing roles
  
• Strong skills in client handling and escalation management
  
• Proficiency in Microsoft Excel
  
• Excellent communication skills
  
• Experience managing or responding to social media queries
  
• Strong problem-solving, coordination, and multitasking abilities
  

Preferred Candidate Profile

• Background in Customer Support / Client Support / Client Servicing
  
• Experience in fast-paced industries like logistics, e-commerce, or operations is a plus
  
• Comfortable working in a high-volume, dynamic environment