Client Services & Sales Associate

Peoplex360; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Peoplex360 Bengaluru is seeking a Client Services Associate to manage front desk operations and deliver concierge service in a luxury studio setting.

You will check clients into classes, assist with product selections, and support instructors while upholding brand standards and client experience. Weekend availability and a team-oriented, customer-focused mindset are essential.

Qualifications

• 0–2 years of customer service and sales experience.
• Love of fitness and wellness.
• Excellent written and verbal communication.
• Strong computer skills.
• Superior problem solving and multi-tasking abilities.
• Strong work ethic.
• Ability to work independently and in a team environment.
• Available to work 6 days/week including weekends.

Responsibilities

• Manage front desk operations and deliver concierge support.
• Check clients into class and maintain luxury studio appearance.
• Support instructors and collaborate with staff.
• Assist with training new hires for the Client Services Team.
• Maintain product knowledge for studio retail operations.
• Uphold brand standards in studio look, service, and culture.
• Contribute to topline revenue by achieving sales targets.
• Assist with package selections for clients.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Key Responsibilities:

• Manage front desk operations while delivering outstanding concierge support and client service excellence.
• Perform essential daily studio tasks and projects, including checking clients into class, maintaining luxury studio look and feel, assisting clients with package selection, etc.
• Maintain a positive attitude and represent the organization and its values in a positive way
• Provide support to Instructors and work as a team with all other staff members
• Assist with the training and coaching of new hires for the Client Services Team as needed
• Maintain product knowledge for all studio retail operations
• Uphold company brand standards in terms of studio look and feel, client service and company culture
• Actively contribute to companies topline revenue through achieving predetermined sales targets

Requirements:

• Must be available to work 6 days per week, including either Saturdays or Sundays
• Capacity to work a flexible schedule including weekends, nights, early mornings and holidays
• 0-2 years of customer service, sales experience
• Love of fitness and wellness
• Excellent written and verbal communication skills
• Strong computer skills
• Superior problem solving and multi-tasking abilities
• Strong work ethic
• Ability to work both independently and in a team environment