Associate Ce

cult.fit; Bengaluru, Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Cult Fit Bengaluru is looking for a Centre Operations Manager to own monthly targets for memberships, renewals, and upsells, and to drive walk-in/trial conversions through effective consultations. You will supervise the end-to-end membership conversion process with clean, timely documentation via the portal.

In this role you will ensure smooth daily operations using prescribed checklist tools, oversee class schedules and trainer punctuality, conduct facility audits, manage essential inventories,

Qualifications

• Bachelors/Diploma degree.
• 25 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cult Fit's service quality and act as the primary representative of the centre.

Education

Bachelor's / Diploma degree

Job description

Role & responsibilities

Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

Ensure smooth daily operations using the prescribed checklist tools.

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.

Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfits service quality and act as the primary representative of the centre.

Qualifications & Skills

Bachelors/Diploma degree.

25 years of experience in sales, operations, hospitality, retail, or service roles.

Strong communication and customer-handling skills.

High ownership and problem-solving ability.

Good to have: Passion for fitness, wellbeing, and community building.