Client Services Representative

TradeIndia.com - Infocom Network Private Limited; Ahmedabad District; On-site; INR 300,000 - 600,000; Full time

Job summary

TradeIndia.com - Infocom Network Private Limited in Ahmedabad is hiring for Assistant Manager / Relationship Manager / Deputy Manager to manage client servicing and relationship management. You will be their primary contact, ensuring satisfaction and engagement across accounts.

You will conduct regular check-ins, drive renewals, identify upsell opportunities, and coordinate with internal teams to deliver ROI-driven insights and tailored solutions.

Qualifications

• Graduation is required.
• Experience required: 0-5 years.
• Roles include client servicing and relationship management.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates and new features to keep clients informed.

Skills

Good Communication

Key account management

Client Servicing

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required – (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

• Good Communication
• Key account management skills
• Client Servicing, retention and renewals