Client Servicing -Field Sales -Ahemdabad

Tradeindia; Ahmedabad District; In loco; INR 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Tradeindia in Ahmedabad invites applications for an Assistant Manager / Relationship Manager / Deputy Manager to manage client relationships, understand client goals, and act as the primary contact. You will engage via calls, emails and visits to ensure satisfaction.

The role emphasizes retention, renewals, upsell opportunities, and collaboration with support, operations and product teams, with regular CRM updates and performance reporting.

Competenze

• Graduation is required.
• 0-5 years of experience is preferred.
• Experience in client servicing and relationship management is desirable.

Mansioni

• Client servicing & relationship management with assigned clients.
• Drive retention and renewals with a focus on minimizing churn.
• Identify upsell and cross-sell opportunities and coordinate offerings with internal teams.
• Collaborate with support, operations and product teams and maintain CRM records and reports.

Conoscenze

Good communication

Negotiation

Key account management

Client servicing

Formazione

Graduation

Descrizione del lavoro

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals