Client Services Manager

Red Lantern Digital Media Limited; Mumbai; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Red Lantern Digital Media Limited in Mumbai is seeking a Client Services Manager to lead client accounts and align internal teams across content, creative and strategy to deliver campaigns on time and to standard.

You will translate briefs into actionable plans, coordinate multiple projects and maintain clear documentation to keep work moving smoothly in a fast-paced environment.

Formación

• A minimum of 2 years experience in an Account Manager role
• Strong organisational skills and ability to manage multiple tasks and deadlines
• Clear and confident communication with clients and internal stakeholders
• Interest in sport, digital culture and branded campaigns

Responsabilidades

• Keep clients and teams connected by coordinating communication and briefs
• Manage timelines and ensure milestones and deadlines are met
• Coordinate with content, creative, strategy and production teams
• Ensure briefs, content and campaigns move from planning through to delivery
• Capture feedback and actions accurately and keep stakeholders informed

Conocimientos

Strong organisational skills

Clear and confident communication

A proactive approach

An interest in sport and digital文化

Strong written and verbalcommunication

Descripción del empleo

Client Services Manager

At Red Lantern, great work starts with great collaboration.

We connect clients with teams across content, creative and strategy, creating the structure, communication and momentum that turns ambitious ideas into work that delivers.

We’re looking for a Client Services Manager to join our team in Mumbai, someone who is highly organised, an excellent communicator and knows how to keep multiple moving parts moving in the same direction.

This role sits at the centre of the account, connecting clients with our internal teams and helping ensure briefs, content and campaigns move seamlessly from planning through to delivery.

What you’ll be doing

Keep clients and teams connected

• Support the day-to-day management of client accounts
• Coordinate communication between clients and internal teams
• Help translate incoming briefs into clear actions, priorities and deliverables
• Keep stakeholders informed and ensure everyone has the information they need to move work forward
• Track briefs, deliverables and approvals across multiple projects
• Manage timelines and ensure key milestones and deadlines are met
• Coordinate with content, creative, strategy and production teams throughout delivery
• Identify potential blockers early and work with the wider team to keep projects on track

Bring structure to fast-moving work

• Maintain clear project documentation, schedules and workflows
• Manage multiple tasks and priorities across client accounts
• Support campaign and content delivery from initial brief through to completion
• Ensure details, feedback and actions are captured and communicated accurately

Maintain quality and consistency

• Help ensure content and campaigns are delivered smoothly, on time and to the required standard
• Support internal review and client approval processes
• Maintain strong attention to detail across every stage of delivery
• Contribute to continuously improving how accounts and projects are managed

What you bring

Strong organisational skills

• Excellent ability to manage multiple tasks, deadlines and priorities simultaneously
• Strong attention to detail and a structured approach to project management
• Comfortable working in a fast-paced environment where priorities can change quickly

Clear and confident communication

• Strong written and verbal communication skills
• Confidence working with both clients and internal stakeholders
• Ability to communicate priorities, feedback and next steps clearly and effectively

A proactive approach

• Comfortable taking ownership and keeping projects moving
• Able to anticipate challenges and identify solutions before they become blockers
• Reliable, responsive and confident working both independently and collaboratively

An interest in sport and digital culture

• An understanding of digital content, social media and campaign workflows
• Interest in sport, entertainment and the way audiences engage with brands
• Previous experience working within sport would be an advantage

The details

• Contract: Full-Time
• Experience: A minimum of 2 years experience in an Account Manager role

We’re a global growth partner working across sport and entertainment, helping brands unlock fan growth, cultural relevance and commercial opportunity.

Our teams are embedded across key markets, combining local expertise with global scale to create work that connects with audiences and delivers lasting impact.

If you’re someone who thrives on bringing people together, creating order from complexity and making sure great work gets delivered.