Account Manager

MLabs Digital; New Delhi; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

MLabs Digital in Delhi is seeking an Account Manager to own a portfolio of client accounts, serving as the primary day-to-day contact and translating client goals into clear briefs for our delivery teams. You will run regular updates, keep timelines and budgets on track, coordinate across social, performance, content and design, and proactively identify risks and growth opportunities for each account.

This hybrid role requires ownership, strong communication, and meticulous organization, with

Qualifications

• 2 to 5 years in account management or similar client-facing role.
• Clear, calm written and spoken communication.
• Takes ownership and initiates tasks without prompting.
• Organised with attention to detail across many moving parts.
• Experience coordinating delivery teams and managing timelines.

Responsibilities

• Own a portfolio of client accounts as their main contact.
• Turn client goals into briefs and timelines for delivery teams.
• Run regular updates and reviews with clear on-time communication.
• Coordinate across social, performance, content and design to ship on schedule.
• Track deliverables, budgets and timelines, flag risks early.
• Spot opportunities to grow each account and act on them.
• Keep account documents, trackers and notes accurate and current.
• Step in and solve problems before they reach the client.

Skills

Client management

Communication

Ownership

Organized

Delivery coordination

Job description

You own a set of client accounts and you are the person who keeps them happy and moving. You run the relationship day to day, turn client goals into clear plans for our delivery teams, keep communication honest and on time, and make sure work ships to a standard you are proud of. You spot problems before they grow, find ways to grow each account, and you do it without waiting to be handed a to-do list.

What you will do:

• Own a portfolio of client accounts as their main point of contact.
• Turn client goals into clear briefs and timelines for the delivery teams.
• Run regular updates and reviews, and keep communication clear and on time.
• Coordinate across social, performance, content and design so work ships on schedule.
• Track deliverables, budgets and timelines, and flag risks early.
• Spot opportunities to grow each account, and act on them.
• Keep account documents, trackers and notes accurate and current.
• Step in and solve problems before they reach the client.

What we are looking for:

• 2 to 5 years in account management, client servicing or a similar client-facing role.
• Clear, calm written and spoken communication.
• You take ownership and move without being told what to do next.
• Organised, with an eye for detail across many moving parts.
• Comfortable coordinating delivery teams and managing timelines.
• Able to work hybrid from our Lajpat Nagar office.