Client Service Lead

DigiRecruitx; Mumbai; On-site; INR 432,000 - 528,000; Full time

Job summary

DigiRecruitx is seeking a Client Service Lead in Mumbai to supervise the Client Service team and drive revenue through repeat business and new client acquisition in the BTL and Events sector.

You will bridge clients, internal teams, and external vendors to ensure seamless project execution, with emphasis on strategy, operations, and kreatives management. Travel may be required.

Qualifications

• Minimum 3 years of experience in team handling.
• Experience in BTL marketing and Events is highly preferred.
• Strong verbal and written communication skills.
• Willingness to travel as required by project needs.
• Understanding of various printing media and design formats (JPEG / TIFF / PSD / CDR).

Responsibilities

• Lead and supervise the Client Service team to drive sales results.
• Strategize and manage client accounts for retention and satisfaction.
• Coordinate with Operations and Design teams for timely, quality deliverables.
• Identify new business opportunities and prepare proposals for clients.
• Oversee vendor coordination and pan-India project execution.
• Ensure on-ground execution aligns with client expectations.
• Prepare and manage recce reports, estimates, and installation reports.
• Assist in brainstorming and design development of creatives and manage asset approvals.

Skills

Team leadership

Client communication

Business development

Vendor management

Project coordination

Job description

Job Summary

We are seeking a result-driven Client Service Lead to monitor and supervise team. The primary objective of this role is to ensure revenue generation through both repeat business and new client acquisition within the BTL (Below The Line) & Events sector. You will bridge the gap between clients, internal teams, and external vendors to ensure seamless project execution.

Responsibilities

1. Team Leadership & Strategy

• Team Management: Supervise, delegate tasks, and motivate the Client Service team to derive positive sales results and high performance.
• Client Strategy: Strategize and plan for handling client accounts on a regular basis to ensure retention and satisfaction.
• Collaboration: Work in tandem with the Operations and Design teams to ensure accuracy, timeliness, and quality of deliverables.

2. Business Development

• Revenue Generation: Identify and pursue new business opportunities and prospect development.
• Proposal Management: Understand business/technology scenarios to create solution offerings, business cases, and proposals for clients.
• Sales Execution: Prepare and submit execution plans for new ideas and oversee the implementation of approved projects.

3. Operations & Project Management

• Deliverables: Ensure timely delivery of all project requisites and client deliverables.
• Vendor Management: Coordinate effectively with vendors and partners across Pan India.
• Field Coordination: Liaise with the internal Field Team to ensure on-ground execution aligns with client expectations.
• Reporting: Prepare and manage Recce reports, Estimates, and Installation Reports.

4. Creative & Technical Coordination

• Ideation: Conduct and assist in brainstorming and design development of creatives for clients.
• Artwork Management: Coordinate artwork approvals and manage the flow of creative assets.
• Technical Knowledge: Utilize understanding of various artwork formats (JPEG, TIFF, PSD, CDR) and printing media to guide the production process.

Requirements

• Minimum 3 years of experience specifically in team handling.
• Experience in BTL (Below The Line) marketing and Events is highly preferred.
• Strong verbal and written communication skills with the ability to negotiate skillfully and confidently.
• Excellent time management, strong teamwork capabilities, and a result-driven mindset.
• Willingness to travel as required by project needs.
• Understanding of various Printing Media.
• Familiarity with design formats (JPEG / TIFF / PSD / CDR).

CTC: up to 4.8 LPA