Team Lead - Operations

Regalix; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Regalix in Hyderabad is seeking a Team Lead - Operations with 4+ years of relevant experience to drive client success and scale operations. You will lead a team, develop strategies, and ensure delivery excellence in a fast-paced environment.

You will mentor team members, manage client engagements, coordinate with cross-functional groups, and implement best practices for performance metrics, SLAs, and reporting.

Qualifications

• 4-5 years of overall relevant experience with at least 1 year of experience in managing people.
• Degree in Sales Marketing/Business Studies or related fields; MBA in Sales Marketing preferred.
• CMS Navigation proficiency for day-to-day operations.
• Sales knowledge on social media platforms.
• Performance review and reporting skills.
• Candidates should be flexible with rostered day offs and working in shifts.
• Salesforce hands-on experience is an added advantage.

Responsibilities

• Develop and execute a strategy to drive long-term success with clients at scale.
• Inspire and develop the team to provide consultative solutions to shape and grow the client’s business.
• Coach and develop team members to navigate challenges and focus on relevant factors.
• Develop and maintain understanding of Marketing Solutions product portfolio and industry knowledge.
• Be the liaison between the client and the team; own client engagement and sales management.
• Develop and implement best practices and key metrics for onboarding new customers.
• Identify opportunities in services and contribute to tools and processes to realize them.
• Influence product enhancements through cross-functional collaboration.
• Client management, SLA management, stakeholders management, and performance management.
• Demonstrate excellent communication, organization, and analytical skills; manage time and team.
• Open to working in a 24/7 environment.

Job description

Job Summary

Role: Team Lead - Operations. Experience: 4+ Years. Location: Hyderabad.

Key Responsibilities

• Develop and execute a strategy to drive long-term success with their clients at scale.
• Inspire and develop the team to provide the best in market consultative solutions to shape and grow our client s business.
• Coach and develop team members to be resilient in the face of challenges and setbacks and help them distinguish between what s relevant to make sense of complex situations.
• Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry knowledge to be able to guide your team through difficult customer engagements.
• Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process.
• Develop and implement best practices and key metrics for your team to provide world class new customer education and onboarding.
• Identify areas of opportunities in our services and contribute to the development of systems, tools, and processes to realize those opportunities.
• Influence product enhancements, collaborating closely with marketing, product, and other cross-functional teams.
• Client Management, SLA Management, Stakeholders Management, Performance management.
• Excellent communication, organizational, customer service skills, Team Management, Time management, Good Analytical skills strategic thinking.
• Open to working in a 24/7 environment.

Qualifications

• 4-5 years of overall relevant experience of which at least 1 years of experience into Managing people.
• Degree in Sales Marketing/Business Studies or other related areas preferred with (Any Graduation / MBA in Sales Marketing Preferred).
• CMS Navigation Proficiency required in handling day to day operations.
• Sales knowledge on social media platform.
• Performance Review and Reporting Skills.
• Candidates should be flexible with rostered day offs and working in shifts.
• Salesforce Hands-on Experience an added advantage.