Client Service Executive in Mumbai

SortMyScene; Maharashtra; On-site; INR 279,000 - 502,000; Full time

Job summary

SortMyScene in Maharashtra is seeking a proactive customer support specialist to handle queries via calls, WhatsApp, email, and other channels. You will understand client requirements and provide quick, effective solutions, coordinating with internal teams to resolve issues.

You will follow up with clients, assist with event information, bookings, payments, and other concerns; manage complaints professionally to maintain high client satisfaction, and keep records of interactions and feedback to

Responsibilities

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a fast-paced environment.

Job description

Key Responsibilities

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a fast-paced environment.

About Company: At SortMyScene, we make it easier for partygoers to discover events, reserve VIP tables, purchase tickets, and gain guest list admission to clubs/pubs/lounges. Currently, India's third biggest nightlife event ticketing platform.