Client Support Executive - Mumbai

Lexplosion Solutions Pvt. Ltd.; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Lexplosion Solutions Pvt. Ltd. in Mumbai is seeking a customer-focused professional to respond to client inquiries and resolve issues promptly. The role emphasizes delivering exceptional service, building strong client relationships, and collaborating with internal teams to tailor solutions.

Ideal candidates will be proactive, able to identify potential problems, and escalate when needed, while continuously updating their industry knowledge and best practices.

Qualifications

• Experience in client-facing roles with strong customer service abilities.
• Ability to collaborate with internal teams to resolve complex issues.
• Proactive communication and building lasting client relationships.

Responsibilities

• Respond to client inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service and ensure high levels of client satisfaction.
• Collaborate with internal teams to resolve complex client issues.
• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Identify and elevate potential issues to senior management when necessary.
• Continuously improve knowledge and skills to stay current with industry trends and best practices.

Skills

Client communication

Problem solving

Relationship management

Team collaboration

Job description

• Respond to client inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service and ensure high levels of client satisfaction.
• Collaborate with internal teams to resolve complex client issues.
• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Identify and elevate potential issues to senior management when necessary.
• Continuously improve knowledge and skills to stay current with industry trends and best practices.