Client Service Executive

Valiant Events; Rajkot; On-site; INR 180,000 - 240,000; Full time

Job summary

Valiant Events in Rajkot, India seeks a client servicing professional to manage inquiries, capture requirements, and coordinate across decor, entertainment, and design teams.

The role emphasizes English communication, relationship building, proactive follow-ups, and accurate CRM records to convert inquiries into confirmed weddings and events.

Qualifications

• Experience in client servicing or relationship management is preferred.
• Excellent written and spoken English communication is required.
• Ability to coordinate with cross-functional teams (Decor, Entertainment, Design) for proposals.

Responsibilities

• Respond to client enquiries and manage the initial engagement process professionally and promptly.
• Understand client requirements, budgets, and event expectations through calls, meetings, and discussions.
• Coordinate with internal teams such as Decor, Entertainment, and Design for proposal inputs and concept development.
• Prepare and share proposals, presentations, references, and options with clients in a timely manner.
• Schedule and coordinate client meetings, presentations, and site visits as required.
• Maintain regular follow-ups with prospects and guide them through the decision-making process.
• Support commercial discussions and assist in closing deals as per company guidelines.
• Ensure complete and accurate handover of confirmed projects to the operations teams.
• Maintain updated records of enquiries, follow-ups, proposals, and conversion status in the CRM or tracking system.
• Build strong relationships with clients and ensure a smooth and positive experience during the sales process.
• Support clients after onboarding by coordinating requirements related to invitations, stationery, guest management, and related agencies.
• Share relevant formats, templates, and planning documents such as event flow charts and guest lists.

Skills

Client relationship management

Proposal and presentation coordination

CRM and lead tracking

MS Office

Event & wedding planning understanding

Education

Any Graduate

Tools

MS Office

CRM systems

Job description

Company Description:

Valiant Events is an event planning and management company specializing in weddings, corporate events, and social celebrations. The company focuses on designing and executing events that are tailored to client requirements and preferences.

With a structured approach to planning and execution, Valiant Events works across different types of events, ensuring that every detail is managed with clarity and coordination. From understanding the requirement to executing the final output, the team emphasizes consistency, reliability, and smooth delivery.

The team works closely with clients to understand their needs and translate them into well-planned and executed events. Each project is approached with attention to detail, ensuring that all elements are aligned with the overall concept and expectations.

Valiant Events provides end-to-end event management services, including concept development, design, vendor coordination, logistics, and on-ground execution. The approach covers the complete event lifecycle, from initial planning to final delivery. The company has experience in managing events across multiple locations and formats, delivering structured and coordinated event experiences.

Job Description:

• To respond to client enquiries and manage the initial engagement process professionally and promptly.


• To understand client requirements, preferences, budgets, and event expectations through calls, meetings, and discussions.


• To coordinate with internal teams such as Decor, Entertainment, and Design for proposal inputs and concept development.


• To prepare and share proposals, presentations, references, and options with clients in a timely manners.


• To schedule and coordinate client meetings, presentations, and site visits as required.


• To maintain regular follow-ups with prospects and guide them through the decision-making process.


• To address client queries and coordinate internally to provide timely and accurate responses.


• To support commercial discussions and assist in closing deals as per company guidelines.


• To ensure complete and accurate handover of confirmed projects to the operations teams.


• To maintain updated records of enquiries, follow-ups, proposals, and conversion status in the CRM or tracking system.


• To build strong relationships with clients and ensure a smooth and positive experience during the sales process.


• To support clients after onboarding by coordinating requirements related to invitations, stationery, guest management, and associated agencies.


• To share relevant formats, templates, and planning documents such as event flow charts, guest list formats, and other client-facing planning tools.


• To identify and share suitable invitation, stationery, and related agency options based on client preferences and project requirements.


• To coordinate discussions between clients and shortlisted agencies whenever required.


• To collect agency details, proposals, timelines, and deliverables for evaluation and approval.


• To assess agency suitability against client expectations and coordinate internal reviews wherever necessary.


• To facilitate agency onboarding and ensure all relevant information, requirements, and communication are shared with the concerned stakeholders.


• To act as a coordination bridge between clients, agencies, and internal teams to ensure smooth planning and timely execution of deliverables.


• To maintain confidentiality of company and client-related information.

Qualifications:

Education - Any Graduate (Female Candidates are preferred)

Experience - 0-3 Years in Client Servicing or Relationship Management

Technical Skills - Client relationship management, Proposal and presentation coordination, CRM and lead tracking, MS Office and documentation skills Basic, understanding of event and wedding planning processes.

Interpersonal Skills - Strong English Communication (Must Have) and presentation skills, Relationship building, Active listening, problem-solving, Professional and client-focused approach, and Attention to detail.

Management Skills - Planning and coordination, Time management, follow-up discipline, Ability to manage multiple client conversations simultaneously, Coordination with cross-functional teams, Task Management, Deadlines.