Client Service Executive

Meeravi Hr Solutions; Mumbai City; On-site; INR 260,000 - 420,000; Full time

Job summary

Meeravi Hr Solutions in Mumbai seeks a warm, outgoing sales/customer service professional to be the face of the brand. You will handle enquiries, host in-store appointments, and oversee each order from placement through post-purchase follow-up.

The ideal candidate has 1–3 years in sales or client servicing, preferably in jewellery or luxury retail, with excellent communication. A consultative, non-pushy approach and organisation are essential.

Qualifications

• 1-3 years of experience in sales, client servicing or customer relationship roles.
• Prior experience in jewellery, luxury or premium retail is preferred
• Excellent verbal and written communication
• An outgoing, client-facing personality that suits a boutique brand, and a consultative rather than overtly salesy style
• Well organised, with good follow-through on details and timelines
• Comfortable with WhatsApp Business, social media messaging, spreadsheets or a basic CRM

Responsibilities

• Respond to customer enquiries on WhatsApp, Instagram DMs, email and calls, and turn them into sales
• Host and manage in-store and virtual appointments, guiding customers through the range
• Understand each customer's requirements, including custom and personalised pieces, and coordinate with the internal team to fulfil them
• Oversee the full order journey: order placement, updates, delivery and post-purchase follow-up
• Maintain customer records and keep track of leads and repeat customers
• Ideate and help execute promotional activity, such as festive and seasonal offers and collection launches
• Share regular updates on enquiries, sales and customer feedback with the Founder

Skills

Communication

WhatsApp Business

Social media

CRM software

Relationship building

Organisation

Tools

CRM system

Spreadsheets

Job description

About the role

You will be the face of the brand for its customers. You will handle enquiries, host in-store appointments, and look after each order from the moment it is placed through to follow-up. We want someone warm and outgoing who builds real relationships without a pushy sales style.

Key responsibilities

• Respond to customer enquiries on WhatsApp, Instagram DMs, email and calls, and turn them into sales
• Host and manage in-store and virtual appointments, guiding customers through the range
• Understand each customer's requirements, including custom and personalised pieces, and coordinate with the internal team to fulfil them
• Oversee the full order journey: order placement, updates, delivery and post-purchase follow-up
• Maintain customer records and keep track of leads and repeat customers
• Ideate and help execute promotional activity, such as festive and seasonal offers and collection launches
• Share regular updates on enquiries, sales and customer feedback with the Founder

Who we are looking for

• 1-3 years of experience in sales, client servicing or customer relationship roles
• Prior experience in jewellery, luxury or premium retail is preferred
• Excellent verbal and written communication
• An outgoing, client-facing personality that suits a boutique brand, and a consultative rather than overtly salesy style
• Well organised, with good follow-through on details and timelines
• Comfortable with WhatsApp Business, social media messaging, spreadsheets or a basic CRM